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Automatically create Freshdesk tickets from new Google Business Profile reviews and respond faster. Latenode’s visual editor and affordable pricing make it easier to manage customer feedback, while customizable logic ensures prompt, personalized replies.
Connect Freshdesk and Google Business Profile in minutes with Latenode.
Create Freshdesk to Google Business Profile workflow
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Freshdesk
Google Business Profile
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Create a New Scenario to Connect Freshdesk and Google Business Profile
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Google Business Profile will be your first step. To do this, click "Choose an app," find Freshdesk or Google Business Profile, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Business Profile Node
Next, click the plus (+) icon on the Freshdesk node, select Google Business Profile from the list of available apps, and choose the action you need from the list of nodes within Google Business Profile.
Freshdesk
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Google Business Profile
Authenticate Google Business Profile
Now, click the Google Business Profile node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Business Profile settings. Authentication allows you to use Google Business Profile through Latenode.
Configure the Freshdesk and Google Business Profile Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Google Business Profile Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Business Profile
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Google Business Profile, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Google Business Profile integration works as expected. Depending on your setup, data should flow between Freshdesk and Google Business Profile (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Google Business Profile + Slack: When a new ticket is created in Freshdesk, the workflow checks if the ticket content mentions a specific location (using keyword matching or AI). If a location is found, a Slack message is sent to a designated channel to alert local managers.
Google Business Profile + Freshdesk + Google Sheets: When a new review is posted on Google Business Profile, the workflow checks if the review is negative. If so, it creates a new ticket in Freshdesk, and logs the review details (author, rating, comment) in a Google Sheet for tracking and analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About Google Business Profile
Automate Google Business Profile tasks in Latenode. Update listings, monitor reviews, and track performance metrics automatically. Build workflows that trigger actions based on GBP data, like alerts for negative reviews or automated content updates based on seasonal trends. Integrate with other services to streamline marketing and operations.
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How can I connect my Freshdesk account to Google Business Profile using Latenode?
To connect your Freshdesk account to Google Business Profile on Latenode, follow these steps:
Can I automate review responses based on ticket data?
Yes, you can! Use Latenode’s AI block to analyze Freshdesk tickets and automatically generate personalized responses to Google Business Profile reviews, saving time and improving customer engagement.
What types of tasks can I perform by integrating Freshdesk with Google Business Profile?
Integrating Freshdesk with Google Business Profile allows you to perform various tasks, including:
What Freshdesk data can I access inside Latenode workflows?
You can access tickets, contacts, agents, groups, solutions, and company data, enabling powerful data-driven automations with Latenode.
Are there any limitations to the Freshdesk and Google Business Profile integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: