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Connect Freshdesk support tickets to Kintone records for unified context. Latenode lets you easily customize data flows with JavaScript, ensuring seamless updates across platforms and efficient case management, all at an affordable price.
Connect Freshdesk and Kintone in minutes with Latenode.
Create Freshdesk to Kintone workflow
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Create a New Scenario to Connect Freshdesk and Kintone
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Kintone will be your first step. To do this, click "Choose an app," find Freshdesk or Kintone, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Kintone Node
Next, click the plus (+) icon on the Freshdesk node, select Kintone from the list of available apps, and choose the action you need from the list of nodes within Kintone.
Freshdesk
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Kintone
Authenticate Kintone
Now, click the Kintone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Kintone settings. Authentication allows you to use Kintone through Latenode.
Configure the Freshdesk and Kintone Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Kintone Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Kintone
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Kintone, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Kintone integration works as expected. Depending on your setup, data should flow between Freshdesk and Kintone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Kintone + Slack: When a new ticket is created in Freshdesk, especially a high-priority one, the details are added to Kintone for tracking and management. A notification is then sent to a designated Slack channel to alert the team.
Kintone + Freshdesk + Google Sheets: When a record's status is updated in Kintone (e.g., indicating a resolved issue), the corresponding Freshdesk ticket ID is used to find the ticket details, and then those details are logged into a Google Sheet for reporting and analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Kintone
Integrate Kintone into Latenode to automate custom application workflows. Sync data, trigger actions, and manage processes without code. Extend Kintone's capabilities with Latenode's visual builder, JavaScript functions, and AI tools to automate data validation, reporting, and notifications. Scale efficiently and only pay for what you use.
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How can I connect my Freshdesk account to Kintone using Latenode?
To connect your Freshdesk account to Kintone on Latenode, follow these steps:
Can I automatically create Kintone records from new Freshdesk tickets?
Yes, you can! Latenode's visual builder and powerful data mapping tools simplify creating Kintone records from Freshdesk tickets, improving data consistency and reporting across platforms.
What types of tasks can I perform by integrating Freshdesk with Kintone?
Integrating Freshdesk with Kintone allows you to perform various tasks, including:
How does Latenode handle complex Freshdesk ticket data?
Latenode's data transformation and JavaScript support allows parsing complex Freshdesk data and formatting it correctly for Kintone, automating even intricate data flows.
Are there any limitations to the Freshdesk and Kintone integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: