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Connect Freshdesk with Launch27 to automate ticket creation from booking requests and service completions. Latenode's visual editor and affordable pricing make it easier than ever to manage customer support and service scheduling, while ensuring seamless, scalable operations.
Connect Freshdesk and Launch27 in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Launch27
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Launch27 will be your first step. To do this, click "Choose an app," find Freshdesk or Launch27, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Launch27 Node
Next, click the plus (+) icon on the Freshdesk node, select Launch27 from the list of available apps, and choose the action you need from the list of nodes within Launch27.
Freshdesk
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Launch27
Authenticate Launch27
Now, click the Launch27 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Launch27 settings. Authentication allows you to use Launch27 through Latenode.
Configure the Freshdesk and Launch27 Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Launch27 Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Launch27
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Launch27, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Launch27 integration works as expected. Depending on your setup, data should flow between Freshdesk and Launch27 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Launch27 + Freshdesk + Slack: When a booking is updated in Launch27 (e.g., completed), a ticket is created in Freshdesk to send a satisfaction survey to the customer, and a notification is sent to a Slack channel about the updated booking and the created ticket.
Launch27 + Freshdesk + Google Sheets: When a booking is updated in Launch27 (e.g., completed), the booking details are added as a new row in Google Sheets. When a ticket is updated in Freshdesk, its details are updated in the Google Sheet.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Launch27
Automate Launch27 booking & service management within Latenode. Create flows that sync bookings with calendars, trigger follow-ups based on booking status, or generate reports. Use Latenode's visual builder & JS node for custom logic, connecting Launch27 data to other apps without code limits. Scale operations with affordable, usage-based pricing.
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How can I connect my Freshdesk account to Launch27 using Latenode?
To connect your Freshdesk account to Launch27 on Latenode, follow these steps:
Can I automatically update Freshdesk tickets from Launch27 bookings?
Yes, you can! With Latenode, automatically update Freshdesk tickets based on booking statuses in Launch27. This improves response times and keeps support agents informed.
What types of tasks can I perform by integrating Freshdesk with Launch27?
Integrating Freshdesk with Launch27 allows you to perform various tasks, including:
Can I use custom fields in Freshdesk from Launch27 data?
Yes! Latenode's flexible data mapping lets you populate any custom Freshdesk field with data from Launch27 bookings, creating a detailed customer view.
Are there any limitations to the Freshdesk and Launch27 integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: