Freshdesk and LearnDash Integration

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Automatically enroll students in LearnDash courses based on Freshdesk ticket tags, and track support requests directly from their learning progress. Latenode’s visual editor and affordable pricing make complex education automations attainable, while custom JavaScript options handle edge cases.

Swap Apps

Freshdesk

LearnDash

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Freshdesk and LearnDash

Create a New Scenario to Connect Freshdesk and LearnDash

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or LearnDash will be your first step. To do this, click "Choose an app," find Freshdesk or LearnDash, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node

Select the Freshdesk node from the app selection panel on the right.

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Freshdesk

Configure the Freshdesk

Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Freshdesk

Sign In
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Run node once

Add the LearnDash Node

Next, click the plus (+) icon on the Freshdesk node, select LearnDash from the list of available apps, and choose the action you need from the list of nodes within LearnDash.

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LearnDash

Authenticate LearnDash

Now, click the LearnDash node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LearnDash settings. Authentication allows you to use LearnDash through Latenode.

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Run node once

Configure the Freshdesk and LearnDash Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LearnDash Oauth 2.0

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The action ID

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Run node once

Set Up the Freshdesk and LearnDash Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Freshdesk, LearnDash, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and LearnDash integration works as expected. Depending on your setup, data should flow between Freshdesk and LearnDash (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Freshdesk and LearnDash

Freshdesk + Slack + LearnDash: When a new ticket is created in Freshdesk, indicating a technical issue, the system finds instructors in Slack using the Freshdesk ticket's user email. If instructors are found, a message is sent to them in Slack to provide quick support.

LearnDash + Zoom + Freshdesk: When a Zoom meeting starts, triggered from within a LearnDash course context (e.g., triggered by a course lesson), if a student requests help during the Zoom meeting by some means (e.g., verbally requesting support), a new ticket will be automatically created in Freshdesk for that student to track the issue.

Freshdesk and LearnDash integration alternatives

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

About LearnDash

Automate LearnDash course management in Latenode. Enroll users automatically, send progress updates, and trigger actions in other apps based on course completion. Keep student data in sync with your CRM and marketing tools. Build custom learning paths visually; scale processes without code or per-step fees.

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FAQ Freshdesk and LearnDash

How can I connect my Freshdesk account to LearnDash using Latenode?

To connect your Freshdesk account to LearnDash on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Freshdesk and click on "Connect".
  • Authenticate your Freshdesk and LearnDash accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically enroll students in courses after ticket closure?

Yes, you can! Latenode’s visual editor makes this simple. Automatically enroll users in LearnDash courses upon Freshdesk ticket closure, enhancing their learning experience.

What types of tasks can I perform by integrating Freshdesk with LearnDash?

Integrating Freshdesk with LearnDash allows you to perform various tasks, including:

  • Create LearnDash users from new Freshdesk contacts.
  • Trigger Freshdesk tickets from LearnDash course completions.
  • Add LearnDash course completion data to Freshdesk tickets.
  • Automatically grant course access upon ticket submission.
  • Send personalized course recommendations based on ticket content.

How does Latenode handle complex Freshdesk data transformations?

Latenode supports advanced data transformations using JavaScript, allowing flexible manipulation of Freshdesk data before it reaches LearnDash.

Are there any limitations to the Freshdesk and LearnDash integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time synchronization depends on API request limits.
  • Complex workflows require familiarity with both platforms.
  • Custom field mapping requires careful configuration.

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