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How to connect Freshdesk and Moco
Create a New Scenario to Connect Freshdesk and Moco
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Moco will be your first step. To do this, click "Choose an app," find Freshdesk or Moco, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Moco Node
Next, click the plus (+) icon on the Freshdesk node, select Moco from the list of available apps, and choose the action you need from the list of nodes within Moco.
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Authenticate Moco
Now, click the Moco node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moco settings. Authentication allows you to use Moco through Latenode.
Configure the Freshdesk and Moco Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Moco Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Moco, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Moco integration works as expected. Depending on your setup, data should flow between Freshdesk and Moco (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Moco
Freshdesk + Moco + Slack: When a ticket is updated in Freshdesk, Moco can update project time based on the ticket details. Slack then sends a notification to the project manager about the updated time log.
Moco + Freshdesk + Google Sheets: This workflow monitors tracked time in Moco. When new time is tracked, the flow finds the corresponding Freshdesk ticket and logs the time entry into a Google Sheet for reporting.
Freshdesk and Moco integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Moco
Use Moco in Latenode to track time and expenses. Automate reporting, invoice creation, and project budget monitoring. Connect Moco to accounting or CRM systems for streamlined financial workflows. Build flexible, customized solutions without code, and scale automations as your business grows inside Latenode's visual environment.
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See how Latenode works
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FAQ Freshdesk and Moco
How can I connect my Freshdesk account to Moco using Latenode?
To connect your Freshdesk account to Moco on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Moco accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically log billable hours from Freshdesk tickets in Moco?
Yes, you can! Latenode lets you build custom workflows with flexible logic, automatically logging time in Moco based on Freshdesk ticket updates. Save time and improve billing accuracy.
What types of tasks can I perform by integrating Freshdesk with Moco?
Integrating Freshdesk with Moco allows you to perform various tasks, including:
- Create Moco projects automatically from new Freshdesk tickets.
- Update Moco tasks when Freshdesk ticket statuses change.
- Sync customer information between Freshdesk and Moco.
- Generate Moco invoices based on resolved Freshdesk support requests.
- Send Freshdesk notifications when Moco project budgets are exceeded.
Can I use JavaScript functions to transform data between Freshdesk and Moco?
Yes! Latenode allows you to use JavaScript code to customize data transformations. This makes even the most complex data mappings possible.
Are there any limitations to the Freshdesk and Moco integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial setup requires authentication for both Freshdesk and Moco.
- Complex workflows with extensive data transformations may require JavaScript knowledge.
- Data transfer volume is subject to fair use policies to ensure platform stability.
