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How to connect Freshdesk and Motion
Create a New Scenario to Connect Freshdesk and Motion
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Motion will be your first step. To do this, click "Choose an app," find Freshdesk or Motion, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Motion Node
Next, click the plus (+) icon on the Freshdesk node, select Motion from the list of available apps, and choose the action you need from the list of nodes within Motion.
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Authenticate Motion
Now, click the Motion node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Motion settings. Authentication allows you to use Motion through Latenode.
Configure the Freshdesk and Motion Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Motion Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Motion, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Motion integration works as expected. Depending on your setup, data should flow between Freshdesk and Motion (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Motion
Freshdesk + Motion + Slack: When a new urgent ticket is created in Freshdesk, a task is created in Motion to address it. A notification is then sent to a designated Slack channel to alert the relevant team.
Freshdesk + Motion + Google Calendar: When a new ticket is created in Freshdesk, a corresponding support task is created in Motion. Based on the ticket's priority, an event is scheduled in Google Calendar, taking into account agent availability via retrieving free/busy details.
Freshdesk and Motion integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About Motion
Use Motion in Latenode to auto-schedule tasks and projects based on real-time data. Trigger Motion updates from other apps, or update other tools when Motion tasks change. Connect it to your CRM or calendar, and automate team workflows. The low-code editor simplifies customization, ensuring tasks are prioritized and deadlines are met across all platforms.
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Related categories
See how Latenode works
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FAQ Freshdesk and Motion
How can I connect my Freshdesk account to Motion using Latenode?
To connect your Freshdesk account to Motion on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Motion accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Motion tasks from new Freshdesk tickets?
Yes, Latenode's visual editor makes this easy! Automatically create tasks and assign them to the right team, improving response times and project coordination.
What types of tasks can I perform by integrating Freshdesk with Motion?
Integrating Freshdesk with Motion allows you to perform various tasks, including:
- Create Motion tasks when new high-priority Freshdesk tickets are created.
- Update Motion task statuses based on Freshdesk ticket status changes.
- Add Freshdesk ticket IDs to Motion task descriptions for easy reference.
- Send Freshdesk updates when Motion tasks related to the ticket are completed.
- Generate reports on support ticket resolution time using data from both apps.
HowdoIhandleFreshdeskticketattachmentsinLatenodeworkflows?
Latenode supports fetching and processing Freshdesk attachments! Use our file parsing tools or AI blocks to analyze and route them accordingly.
Are there any limitations to the Freshdesk and Motion integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration requires custom workflow design.
- Complex conditional logic may require JavaScript coding.
- Rate limits of Freshdesk and Motion APIs apply.
