How to connect Freshdesk and Phantombuster
Create a New Scenario to Connect Freshdesk and Phantombuster
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Phantombuster will be your first step. To do this, click "Choose an app," find Freshdesk or Phantombuster, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Phantombuster Node
Next, click the plus (+) icon on the Freshdesk node, select Phantombuster from the list of available apps, and choose the action you need from the list of nodes within Phantombuster.


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Authenticate Phantombuster
Now, click the Phantombuster node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Phantombuster settings. Authentication allows you to use Phantombuster through Latenode.
Configure the Freshdesk and Phantombuster Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Phantombuster Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Phantombuster
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Freshdesk, Phantombuster, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Phantombuster integration works as expected. Depending on your setup, data should flow between Freshdesk and Phantombuster (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Phantombuster
Freshdesk + Phantombuster + Slack: When a new ticket is created in Freshdesk, Phantombuster launches a phantom to find leads matching the ticket criteria. Once Phantombuster finds new output, a Slack message is sent to a designated channel with the lead information.
Google Sheets + Phantombuster + Freshdesk: When a new row is added to a Google Sheet, Phantombuster launches a phantom to scrape data. The scraped data from Phantombuster's output is then used to create or update a contact in Freshdesk.
Freshdesk and Phantombuster integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Phantombuster
Automate web data extraction with Phantombuster in Latenode. Scrape social media, websites, and directories to enrich your workflows. Build scalable lead generation or market research processes by integrating Phantombuster's agents directly into Latenode's visual, no-code environment. Use Latenode’s flexible tools for data transformation and routing.
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See how Latenode works
FAQ Freshdesk and Phantombuster
How can I connect my Freshdesk account to Phantombuster using Latenode?
To connect your Freshdesk account to Phantombuster on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Phantombuster accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically enrich Freshdesk tickets with Phantombuster data?
Yes, you can! Latenode's visual editor makes it simple to enrich Freshdesk tickets using Phantombuster. This helps support teams make informed decisions faster, directly within Freshdesk.
What types of tasks can I perform by integrating Freshdesk with Phantombuster?
Integrating Freshdesk with Phantombuster allows you to perform various tasks, including:
- Automatically gathering company data for new support requests.
- Finding social media profiles related to customer inquiries.
- Extracting contact information from websites mentioned in tickets.
- Monitoring brand mentions and sentiment related to Freshdesk tickets.
- Updating Freshdesk tickets based on data from Phantombuster scrapes.
Can I trigger Phantombuster from new Freshdesk ticket creation?
Yes, Latenode lets you trigger Phantombuster scraping when new Freshdesk tickets are created, automating data collection.
Are there any limitations to the Freshdesk and Phantombuster integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits from Freshdesk and Phantombuster APIs may apply.
- Complex data transformations may require JavaScript knowledge.
- Phantombuster scraping success depends on website structure.