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Connect Freshdesk with SOS Inventory to automate ticket creation for inventory issues and ensure support teams have real-time stock info. Latenode’s visual editor and JavaScript support enable complex routing and logic to fine-tune the process while keeping costs low with execution-based pricing.
Connect Freshdesk and SOS Inventory in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and SOS Inventory
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or SOS Inventory will be your first step. To do this, click "Choose an app," find Freshdesk or SOS Inventory, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the SOS Inventory Node
Next, click the plus (+) icon on the Freshdesk node, select SOS Inventory from the list of available apps, and choose the action you need from the list of nodes within SOS Inventory.
Freshdesk
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SOS Inventory
Authenticate SOS Inventory
Now, click the SOS Inventory node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your SOS Inventory settings. Authentication allows you to use SOS Inventory through Latenode.
Configure the Freshdesk and SOS Inventory Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and SOS Inventory Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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SOS Inventory
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, SOS Inventory, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and SOS Inventory integration works as expected. Depending on your setup, data should flow between Freshdesk and SOS Inventory (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + SOS Inventory + Slack: When a new ticket is created in Freshdesk (indicating a product issue), check the inventory levels in SOS Inventory. Then, send a Slack message to the support team with details from the Freshdesk ticket and the relevant inventory information.
Freshdesk + SOS Inventory + Google Sheets: When a new ticket is created in Freshdesk, retrieve inventory information from SOS Inventory using sales orders. Log the ticket details and relevant inventory levels in a Google Sheet row for tracking and analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About SOS Inventory
Sync SOS Inventory with Latenode to automate stock updates and order processing. Connect your inventory data to accounting, e-commerce, or shipping platforms. Build visual workflows to trigger actions based on inventory levels or sales data. Use no-code tools or custom scripts to tailor the flow, avoiding manual data entry and ensuring real-time accuracy.
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How can I connect my Freshdesk account to SOS Inventory using Latenode?
To connect your Freshdesk account to SOS Inventory on Latenode, follow these steps:
Can I automatically update inventory levels based on new Freshdesk tickets?
Yes, you can! Latenode's visual editor allows seamless, automated updates, ensuring accurate stock levels and preventing overselling. This boosts efficiency and improves customer satisfaction.
What types of tasks can I perform by integrating Freshdesk with SOS Inventory?
Integrating Freshdesk with SOS Inventory allows you to perform various tasks, including:
Can I use JavaScript functions within my Freshdesk automation on Latenode?
Yes! Latenode supports custom JavaScript code, offering unparalleled flexibility to manipulate data and create complex Freshdesk automations.
Are there any limitations to the Freshdesk and SOS Inventory integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: