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How to connect Freshdesk and TickTick
Create a New Scenario to Connect Freshdesk and TickTick
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or TickTick will be your first step. To do this, click "Choose an app," find Freshdesk or TickTick, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the TickTick Node
Next, click the plus (+) icon on the Freshdesk node, select TickTick from the list of available apps, and choose the action you need from the list of nodes within TickTick.
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Authenticate TickTick
Now, click the TickTick node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your TickTick settings. Authentication allows you to use TickTick through Latenode.
Configure the Freshdesk and TickTick Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and TickTick Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, TickTick, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and TickTick integration works as expected. Depending on your setup, data should flow between Freshdesk and TickTick (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and TickTick
Freshdesk + TickTick + Slack: When a new urgent ticket is created in Freshdesk, a task is created in TickTick to address the issue. A notification is then sent to a designated Slack channel to alert the team.
TickTick + Freshdesk + Google Sheets: When a task related to a customer issue is completed in TickTick, the completion is logged in a Google Sheet. The corresponding Freshdesk ticket is then updated with a note about the task completion.
Freshdesk and TickTick integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About TickTick
Use TickTick within Latenode to automate task creation from various triggers like new form submissions or database entries. Keep projects on track by automatically generating tasks and subtasks, assigning due dates, and sending reminders. Integrate TickTick with other apps for a streamlined workflow—avoid manual task management and improve team productivity.
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See how Latenode works
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FAQ Freshdesk and TickTick
How can I connect my Freshdesk account to TickTick using Latenode?
To connect your Freshdesk account to TickTick on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and TickTick accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create TickTick tasks from new Freshdesk tickets?
Yes, you can! Latenode's visual editor makes this easy. Trigger task creation and ensure timely follow-up, improving team responsiveness. AI can also prioritize them.
What types of tasks can I perform by integrating Freshdesk with TickTick?
Integrating Freshdesk with TickTick allows you to perform various tasks, including:
- Create a TickTick task when a new Freshdesk ticket is created.
- Update a TickTick task when a Freshdesk ticket's status changes.
- Add a Freshdesk ticket ID to a TickTick task's description.
- Close a TickTick task when the corresponding Freshdesk ticket is resolved.
- Sync due dates between Freshdesk tickets and TickTick tasks.
How do I handle Freshdesk attachments in Latenode workflows?
Latenode supports handling Freshdesk attachments. Use built-in blocks or JavaScript to parse files and transfer them to other services.
Are there any limitations to the Freshdesk and TickTick integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows might require JavaScript knowledge.
- Real-time synchronization depends on Freshdesk and TickTick API limits.
- Initial setup requires valid credentials for both services.
