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Automatically create Freshdesk tickets from TidyCal bookings to streamline support workflows. Latenode’s visual editor and affordable pricing allow you to build sophisticated, customized solutions without escalating costs as you scale. Plus, you can add custom JavaScript for advanced control.
Connect Freshdesk and TidyCal in minutes with Latenode.
Create Freshdesk to TidyCal workflow
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Create a New Scenario to Connect Freshdesk and TidyCal
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or TidyCal will be your first step. To do this, click "Choose an app," find Freshdesk or TidyCal, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the TidyCal Node
Next, click the plus (+) icon on the Freshdesk node, select TidyCal from the list of available apps, and choose the action you need from the list of nodes within TidyCal.
Freshdesk
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TidyCal
Authenticate TidyCal
Now, click the TidyCal node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your TidyCal settings. Authentication allows you to use TidyCal through Latenode.
Configure the Freshdesk and TidyCal Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and TidyCal Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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TidyCal
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, TidyCal, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and TidyCal integration works as expected. Depending on your setup, data should flow between Freshdesk and TidyCal (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
TidyCal + Slack: When a new booking is made in TidyCal, a notification is sent to a dedicated Slack channel to alert the support team about the new appointment.
TidyCal + Freshdesk + Zoom: Automatically creates a Zoom meeting when a customer schedules a support call in TidyCal. The Freshdesk ticket is then updated with the newly created Zoom meeting link to provide easy access for support agents.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About TidyCal
TidyCal in Latenode streamlines appointment scheduling. Automate follow-ups, CRM updates, or payment processing after each booking. Use Latenode to connect TidyCal to any app via API, transform booking data with JavaScript, and build custom workflows without code. No per-step cost, full control.
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How can I connect my Freshdesk account to TidyCal using Latenode?
To connect your Freshdesk account to TidyCal on Latenode, follow these steps:
Can I automate support ticket creation from new bookings?
Yes! Latenode lets you create Freshdesk tickets automatically when new bookings are made in TidyCal, ensuring prompt support. Use visual blocks and JavaScript for full customization.
What types of tasks can I perform by integrating Freshdesk with TidyCal?
Integrating Freshdesk with TidyCal allows you to perform various tasks, including:
What Freshdesk data can I access within Latenode workflows?
You can access ticket details, contact information, agent data, and custom fields within Freshdesk using Latenode's visual interface and AI assistant.
Are there any limitations to the Freshdesk and TidyCal integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: