Freshdesk and TidyCal Integration

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Automatically create Freshdesk tickets from TidyCal bookings to streamline support workflows. Latenode’s visual editor and affordable pricing allow you to build sophisticated, customized solutions without escalating costs as you scale. Plus, you can add custom JavaScript for advanced control.

Swap Apps

Freshdesk

TidyCal

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Freshdesk and TidyCal

Create a New Scenario to Connect Freshdesk and TidyCal

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or TidyCal will be your first step. To do this, click "Choose an app," find Freshdesk or TidyCal, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node

Select the Freshdesk node from the app selection panel on the right.

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Freshdesk

Configure the Freshdesk

Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Freshdesk

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#1 Freshdesk

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Connection *

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Connect Freshdesk

Sign In

Run node once

Add the TidyCal Node

Next, click the plus (+) icon on the Freshdesk node, select TidyCal from the list of available apps, and choose the action you need from the list of nodes within TidyCal.

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Freshdesk

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TidyCal

Authenticate TidyCal

Now, click the TidyCal node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your TidyCal settings. Authentication allows you to use TidyCal through Latenode.

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Freshdesk

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TidyCal

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#2 TidyCal

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Connection *

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Connect TidyCal

Sign In

Run node once

Configure the Freshdesk and TidyCal Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Freshdesk

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TidyCal

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Map

Connect TidyCal

TidyCal Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Freshdesk and TidyCal Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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JavaScript

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AI Anthropic Claude 3

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TidyCal

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Trigger on Webhook

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Freshdesk

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring Freshdesk, TidyCal, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and TidyCal integration works as expected. Depending on your setup, data should flow between Freshdesk and TidyCal (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Freshdesk and TidyCal

TidyCal + Slack: When a new booking is made in TidyCal, a notification is sent to a dedicated Slack channel to alert the support team about the new appointment.

TidyCal + Freshdesk + Zoom: Automatically creates a Zoom meeting when a customer schedules a support call in TidyCal. The Freshdesk ticket is then updated with the newly created Zoom meeting link to provide easy access for support agents.

Freshdesk and TidyCal integration alternatives

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

About TidyCal

TidyCal in Latenode streamlines appointment scheduling. Automate follow-ups, CRM updates, or payment processing after each booking. Use Latenode to connect TidyCal to any app via API, transform booking data with JavaScript, and build custom workflows without code. No per-step cost, full control.

See how Latenode works

FAQ Freshdesk and TidyCal

How can I connect my Freshdesk account to TidyCal using Latenode?

To connect your Freshdesk account to TidyCal on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Freshdesk and click on "Connect".
  • Authenticate your Freshdesk and TidyCal accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate support ticket creation from new bookings?

Yes! Latenode lets you create Freshdesk tickets automatically when new bookings are made in TidyCal, ensuring prompt support. Use visual blocks and JavaScript for full customization.

What types of tasks can I perform by integrating Freshdesk with TidyCal?

Integrating Freshdesk with TidyCal allows you to perform various tasks, including:

  • Automatically create Freshdesk tickets from new TidyCal bookings.
  • Update Freshdesk tickets when TidyCal events are rescheduled.
  • Send personalized thank-you emails via Freshdesk after a TidyCal meeting.
  • Create Freshdesk contacts from new TidyCal appointments.
  • Trigger follow-up actions in Freshdesk based on TidyCal booking outcomes.

What Freshdesk data can I access within Latenode workflows?

You can access ticket details, contact information, agent data, and custom fields within Freshdesk using Latenode's visual interface and AI assistant.

Are there any limitations to the Freshdesk and TidyCal integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex workflows with many steps might require higher plan limits.
  • Real-time synchronization depends on the API rate limits of both apps.
  • Custom field mappings may require initial setup and configuration.

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