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How to connect Freshdesk and ZeroBounce
Create a New Scenario to Connect Freshdesk and ZeroBounce
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or ZeroBounce will be your first step. To do this, click "Choose an app," find Freshdesk or ZeroBounce, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ZeroBounce Node
Next, click the plus (+) icon on the Freshdesk node, select ZeroBounce from the list of available apps, and choose the action you need from the list of nodes within ZeroBounce.
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Authenticate ZeroBounce
Now, click the ZeroBounce node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ZeroBounce settings. Authentication allows you to use ZeroBounce through Latenode.
Configure the Freshdesk and ZeroBounce Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and ZeroBounce Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, ZeroBounce, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and ZeroBounce integration works as expected. Depending on your setup, data should flow between Freshdesk and ZeroBounce (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and ZeroBounce
Freshdesk + ZeroBounce + Slack: When a new ticket is created in Freshdesk, the contact's email address is validated using ZeroBounce. If the email is invalid, a notification is sent to a Slack channel to alert the agent.
Freshdesk + ZeroBounce + Google Sheets: When a new contact is created or updated in Freshdesk, their email address is validated using ZeroBounce. The validation results are then logged into a Google Sheet for reporting purposes.
Freshdesk and ZeroBounce integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About ZeroBounce
Use ZeroBounce in Latenode to automatically validate email addresses in your workflows. Stop sending emails to invalid addresses and improve deliverability. Integrate it with your CRM or forms to clean data on entry. Automate list hygiene and get better results by removing bounces, all within visual Latenode flows.
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See how Latenode works
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FAQ Freshdesk and ZeroBounce
How can I connect my Freshdesk account to ZeroBounce using Latenode?
To connect your Freshdesk account to ZeroBounce on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and ZeroBounce accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically validate new Freshdesk contact emails with ZeroBounce?
Yes, you can! Latenode allows you to automate email verification upon ticket creation, ensuring cleaner data & improved deliverability. Use visual logic or add custom JavaScript code.
What types of tasks can I perform by integrating Freshdesk with ZeroBounce?
Integrating Freshdesk with ZeroBounce allows you to perform various tasks, including:
- Verify email addresses upon ticket creation.
- Update Freshdesk contact properties with validation results.
- Trigger alerts for invalid or risky email addresses.
- Segment Freshdesk contacts based on email validation status.
- Schedule periodic validation of existing Freshdesk contacts.
How does Latenode handle Freshdesk API rate limits?
Latenode intelligently manages API calls, employing queuing and error handling to respect Freshdesk's rate limits and ensure reliable automation.
Are there any limitations to the Freshdesk and ZeroBounce integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial setup requires valid API keys for both services.
- ZeroBounce credits are required for email validation.
- Custom JavaScript code might be needed for highly specific use cases.
