Freshdesk and Zoho Desk Integration

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Sync Freshdesk and Zoho Desk to centralize support data. Latenode's visual editor simplifies custom mappings without code. Scale affordably using JavaScript for complex logic and pay only for execution time.

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Freshdesk

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Freshdesk and Zoho Desk

Create a New Scenario to Connect Freshdesk and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Zoho Desk will be your first step. To do this, click "Choose an app," find Freshdesk or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node

Select the Freshdesk node from the app selection panel on the right.

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Freshdesk

Configure the Freshdesk

Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Freshdesk

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Connect Freshdesk

Sign In

Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Freshdesk node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Freshdesk

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Freshdesk

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Zoho Desk

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Connect Zoho Desk

Sign In

Run node once

Configure the Freshdesk and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Connect Zoho Desk

Zoho Desk Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Freshdesk and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Freshdesk, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Zoho Desk integration works as expected. Depending on your setup, data should flow between Freshdesk and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Freshdesk and Zoho Desk

Freshdesk + Slack: When a new ticket is created in Freshdesk, a notification is sent to a designated Slack channel to alert the team. Zoho Desk + Slack: Similarly, when a new ticket is created in Zoho Desk, a message is posted to the same Slack channel, ensuring all support activity is visible in one place.

Freshdesk + Zoho Desk + Google Sheets: When a new ticket is created in either Freshdesk or Zoho Desk, the details are automatically logged as a new row in a Google Sheet. This consolidates ticket information from both platforms into a single spreadsheet for reporting and analysis.

Freshdesk and Zoho Desk integration alternatives

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Freshdesk and Zoho Desk

How can I connect my Freshdesk account to Zoho Desk using Latenode?

To connect your Freshdesk account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Freshdesk and click on "Connect".
  • Authenticate your Freshdesk and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I sync ticket updates bidirectionally?

Yes, you can! Latenode's visual editor makes bidirectional ticket synchronization easy. Keep both Freshdesk and Zoho Desk aligned with real-time updates and save countless manual hours.

What types of tasks can I perform by integrating Freshdesk with Zoho Desk?

Integrating Freshdesk with Zoho Desk allows you to perform various tasks, including:

  • Automatically create Zoho Desk tickets from new Freshdesk tickets.
  • Update Freshdesk tickets when corresponding Zoho Desk tickets are resolved.
  • Synchronize customer contact information between both platforms.
  • Trigger notifications in Slack or MS Teams on new ticket creation in either system.
  • Aggregate support metrics from both platforms into a single dashboard.

How secure is Freshdesk data transfer within Latenode?

Latenode uses advanced encryption to protect your Freshdesk and Zoho Desk data during transfer, ensuring secure and reliable integrations.

Are there any limitations to the Freshdesk and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex custom fields might require additional configuration.
  • Attachment size limits apply based on the Freshdesk and Zoho Desk API limitations.
  • Real-time synchronization depends on API availability and rate limits.

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