Front and Atera Integration

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Automatically create Atera tickets from Front conversations for faster issue resolution. Latenode’s visual editor lets you customize the integration logic with JavaScript, ensuring precise workflows and affordable scaling.

Front + Atera integration

Connect Front and Atera in minutes with Latenode.

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Automate your workflow

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Front

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Front and Atera

Create a New Scenario to Connect Front and Atera

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Front, triggered by another scenario, or executed manually (for testing purposes). In most cases, Front or Atera will be your first step. To do this, click "Choose an app," find Front or Atera, and select the appropriate trigger to start the scenario.

Add the Front Node

Select the Front node from the app selection panel on the right.

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Configure the Front

Click on the Front node to configure it. You can modify the Front URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Atera Node

Next, click the plus (+) icon on the Front node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Sign In

Run node once

Configure the Front and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the Front and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Front, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Front and Atera integration works as expected. Depending on your setup, data should flow between Front and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Front and Atera

Front + Atera + Slack: When a new event occurs in Front (such as a new support ticket), a service request is created in Atera. Slack then sends a direct message to the technician assigned to the Atera service request to notify them.

Atera + Google Sheets + Front: This workflow tracks Atera ticket resolution times in Google Sheets. When a ticket's status is updated, the Google Sheet is updated and Front sends a message regarding the update.

Front and Atera integration alternatives

About Front

Connect Front to Latenode to automate shared inbox tasks. Route conversations based on content using AI, update external systems with customer data, and trigger follow-ups, all without code. Latenode’s visual editor makes complex workflows simple, scalable, and cost-effective, while avoiding vendor lock-in.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ Front and Atera

How can I connect my Front account to Atera using Latenode?

To connect your Front account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Front and click on "Connect".
  • Authenticate your Front and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from Front conversations?

Yes, you can! Latenode automates ticket creation in Atera from Front, reducing manual work and ensuring faster response times using advanced routing and conditional logic.

What types of tasks can I perform by integrating Front with Atera?

Integrating Front with Atera allows you to perform various tasks, including:

  • Automatically creating Atera tickets from specific Front conversation tags.
  • Syncing customer contact information between Front and Atera.
  • Triggering Front notifications based on Atera ticket status changes.
  • Updating Atera tickets with notes from Front conversations.
  • Creating reporting dashboards combining data from Front and Atera.

HowdoItriggerFrontactionbasedonAteraticketupdates?

Use Latenode's visual editor to create a trigger based on Atera ticket events. Configure actions in Front, such as sending notifications or updating conversation tags.

Are there any limitations to the Front and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data sync may experience slight delays depending on API load.
  • Complex data transformations might require custom JavaScript code.
  • Integration is limited by the available API endpoints of both Front and Atera.

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