Front and Delighted Integration

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Automatically trigger Delighted surveys based on Front conversations, ensuring timely feedback. With Latenode's visual editor and affordable execution costs, capture crucial insights for service improvements without overspending.

Front + Delighted integration

Connect Front and Delighted in minutes with Latenode.

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Automate your workflow

Swap Apps

Front

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Front and Delighted

Create a New Scenario to Connect Front and Delighted

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Front, triggered by another scenario, or executed manually (for testing purposes). In most cases, Front or Delighted will be your first step. To do this, click "Choose an app," find Front or Delighted, and select the appropriate trigger to start the scenario.

Add the Front Node

Select the Front node from the app selection panel on the right.

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Configure the Front

Click on the Front node to configure it. You can modify the Front URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Front node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Sign In

Run node once

Configure the Front and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Front and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Front, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Front and Delighted integration works as expected. Depending on your setup, data should flow between Front and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Front and Delighted

Delighted + Front + Slack: When a new negative response is received in Delighted, a message is created in Front to notify the support team, and a message is sent to a dedicated Slack channel to alert the team about the negative feedback.

Delighted + Front + Jira: When a new response is received in Delighted, an issue is created in Jira to track critical customer feedback, and the issue is linked to the customer conversation in Front by adding a comment to the Jira issue that contains a link to the Front conversation.

Front and Delighted integration alternatives

About Front

Connect Front to Latenode to automate shared inbox tasks. Route conversations based on content using AI, update external systems with customer data, and trigger follow-ups, all without code. Latenode’s visual editor makes complex workflows simple, scalable, and cost-effective, while avoiding vendor lock-in.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

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FAQ Front and Delighted

How can I connect my Front account to Delighted using Latenode?

To connect your Front account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Front and click on "Connect".
  • Authenticate your Front and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys based on Front conversation status?

Yes,trigger surveys automatically! Latenode’s visual editor and advanced logic let you send targeted Delighted surveys based on Front conversation status, improving feedback collection and customer insights.

What types of tasks can I perform by integrating Front with Delighted?

Integrating Front with Delighted allows you to perform various tasks, including:

  • Automatically trigger Delighted surveys after a Front conversation is closed.
  • Send personalized thank-you notes in Front based on Delighted survey responses.
  • Update Front conversation tags based on customer satisfaction scores in Delighted.
  • Create Front tasks when a customer gives a low score in Delighted surveys.
  • Analyze Delighted survey data and generate reports within Latenode.

How can I automate complex Front workflows in Latenode?

Latenode lets you build advanced automations with Front via visual tools, code, and AI. Scale your customer support without needing extensive coding knowledge.

Are there any limitations to the Front and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data synchronization between Front and Delighted may experience delays.
  • Customizable reporting options directly within the integration are limited.
  • Complex conditional logic might require JavaScript knowledge for advanced workflows.

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