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How to connect Getform and LiveChat
Create a New Scenario to Connect Getform and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Getform, triggered by another scenario, or executed manually (for testing purposes). In most cases, Getform or LiveChat will be your first step. To do this, click "Choose an app," find Getform or LiveChat, and select the appropriate trigger to start the scenario.
Add the Getform Node
Select the Getform node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Getform node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Getform and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Getform and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Getform, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Getform and LiveChat integration works as expected. Depending on your setup, data should flow between Getform and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Getform and LiveChat
Getform + LiveChat + Google Sheets: When a new form submission is received via Getform, a LiveChat session is initiated to qualify the lead. The lead's information is then added to a Google Sheet.
LiveChat + Getform + Slack: When a chat is deactivated in LiveChat, a form is sent to the customer using Getform to rate the service. The form submission is then summarized and posted to a Slack channel for team review.
Getform and LiveChat integration alternatives
About Getform
Use Getform inside Latenode to capture form submissions and instantly trigger automated workflows. Route form data to databases, CRMs, or email marketing tools. Validate and transform entries with JS code blocks, AI, or no-code tools. Easily build multi-step automations without complex coding and scale up your lead capture processes.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Getform and LiveChat
How can I connect my Getform account to LiveChat using Latenode?
To connect your Getform account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Getform and click on "Connect".
- Authenticate your Getform and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically notify LiveChat agents of new Getform submissions?
Yes, you can! Latenode lets you instantly alert agents in LiveChat when a new form is submitted, ensuring prompt responses and improved customer satisfaction with no-code logic.
What types of tasks can I perform by integrating Getform with LiveChat?
Integrating Getform with LiveChat allows you to perform various tasks, including:
- Sending form data to LiveChat to create new support tickets.
- Automatically triggering chat messages based on form responses.
- Updating customer profiles in LiveChat with Getform data.
- Creating personalized welcome messages in LiveChat for new form submitters.
- Logging form submissions in a LiveChat transcript for context.
How do I handle file uploads from Getform inside of Latenode?
Latenode provides robust file handling capabilities. You can parse, store, and process files uploaded via Getform, then share them within LiveChat conversations.
Are there any limitations to the Getform and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex form structures might require custom JavaScript for data transformation.
- Rate limits imposed by Getform and LiveChat APIs apply.
- Real-time data updates depend on the polling interval configured in Latenode.
