Giphy and Customer.io Integration

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Automatically send relevant GIFs from Giphy via Customer.io based on user actions. Latenode makes this easy with a visual editor, custom JavaScript functions, and affordable execution-based pricing for scalable campaigns.

Giphy + Customer.io integration

Connect Giphy and Customer.io in minutes with Latenode.

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Swap Apps

Giphy

Customer.io

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Giphy and Customer.io

Create a New Scenario to Connect Giphy and Customer.io

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Giphy, triggered by another scenario, or executed manually (for testing purposes). In most cases, Giphy or Customer.io will be your first step. To do this, click "Choose an app," find Giphy or Customer.io, and select the appropriate trigger to start the scenario.

Add the Giphy Node

Select the Giphy node from the app selection panel on the right.

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Giphy

Configure the Giphy

Click on the Giphy node to configure it. You can modify the Giphy URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Giphy

Sign In
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Run node once

Add the Customer.io Node

Next, click the plus (+) icon on the Giphy node, select Customer.io from the list of available apps, and choose the action you need from the list of nodes within Customer.io.

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Giphy

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Customer.io

Authenticate Customer.io

Now, click the Customer.io node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Customer.io settings. Authentication allows you to use Customer.io through Latenode.

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Run node once

Configure the Giphy and Customer.io Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Connect Customer.io

Customer.io Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Giphy and Customer.io Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Webhook response

Save and Activate the Scenario

After configuring Giphy, Customer.io, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Giphy and Customer.io integration works as expected. Depending on your setup, data should flow between Giphy and Customer.io (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Giphy and Customer.io

Customer.io + Giphy + Slack: When a customer achieves a specific milestone tracked in Customer.io, find a relevant GIF on Giphy and send it to the user via a Customer.io message, then notify the team in a dedicated Slack channel.

Customer.io + Giphy + Google Sheets: Track customer events in Customer.io. Based on the event type, find a relevant GIF on Giphy and send it to the user via Customer.io. Record the event and sent GIF in a Google Sheet for analysis.

Giphy and Customer.io integration alternatives

About Giphy

Automate engaging content. Use Giphy within Latenode to automatically add GIFs to messages based on triggers or data. Instead of manual searches, craft dynamic responses in support tickets or social media. Latenode's visual editor and flexible logic ensure your GIF game is always on point and relevant.

About Customer.io

Use Customer.io in Latenode to automate personalized messaging based on real-time user behavior. React instantly to events like purchases or sign-ups. Build flows that segment users, trigger custom emails, and update profiles automatically. Orchestrate complex campaigns and keep data consistent across platforms.

See how Latenode works

FAQ Giphy and Customer.io

How can I connect my Giphy account to Customer.io using Latenode?

To connect your Giphy account to Customer.io on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Giphy and click on "Connect".
  • Authenticate your Giphy and Customer.io accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send triggered GIFs based on Customer.io events?

Yes, you can! With Latenode, automate engaging Customer.io messages using Giphy GIFs based on user actions. This adds personalized flair to your customer communication and improves engagement rates.

What types of tasks can I perform by integrating Giphy with Customer.io?

Integrating Giphy with Customer.io allows you to perform various tasks, including:

  • Send a GIF to new users upon signing up via Customer.io.
  • Trigger a celebratory GIF when a user completes a goal.
  • Automatically add a GIF to a Customer.io message for cart abandonment.
  • Send relevant GIFs in response to specific customer support requests.
  • Personalize engagement with GIFs based on Customer.io user segments.

How do I find relevant GIFs for my Customer.io messages?

Latenode allows you to dynamically search Giphy using AI and insert relevant GIFs. Customize search criteria for targeted customer interactions.

Are there any limitations to the Giphy and Customer.io integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Giphy's API rate limits may affect the frequency of GIF requests.
  • Customer.io's message limits may impact how many GIFs can be sent.
  • Complex workflows may require advanced Latenode plan features.

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