How to connect Google AppSheet and Intercom
Create a New Scenario to Connect Google AppSheet and Intercom
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google AppSheet, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google AppSheet or Intercom will be your first step. To do this, click "Choose an app," find Google AppSheet or Intercom, and select the appropriate trigger to start the scenario.

Add the Google AppSheet Node
Select the Google AppSheet node from the app selection panel on the right.

Google AppSheet
Configure the Google AppSheet
Click on the Google AppSheet node to configure it. You can modify the Google AppSheet URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Intercom Node
Next, click the plus (+) icon on the Google AppSheet node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

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Intercom

Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Google AppSheet and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google AppSheet and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Intercom
Trigger on Webhook
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Google AppSheet
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Google AppSheet, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google AppSheet and Intercom integration works as expected. Depending on your setup, data should flow between Google AppSheet and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google AppSheet and Intercom
Google AppSheet + Intercom + Slack: When new feedback is submitted in Google AppSheet, it will be logged as a data event in Intercom. The product team will then receive a notification in a designated Slack channel.
Intercom + Google AppSheet + Google Sheets: When a new conversation starts in Intercom, a new record will be created in Google AppSheet to track support requests. Then a new row is added to Google Sheets to report the trend of incoming conversations.
Google AppSheet and Intercom integration alternatives
About Google AppSheet
Use Google AppSheet for no-code app creation and connect it to Latenode to automate back-end tasks. Trigger workflows on AppSheet events to update databases, send notifications, or process data. Centralize logic in Latenode, bypassing AppSheet limits and adding advanced features like AI, file parsing, or custom integrations via API and code.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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FAQ Google AppSheet and Intercom
How can I connect my Google AppSheet account to Intercom using Latenode?
To connect your Google AppSheet account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google AppSheet and click on "Connect".
- Authenticate your Google AppSheet and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom users from AppSheet data?
Yes, you can! Latenode's flexible data mapping ensures accurate user updates in Intercom whenever data changes in Google AppSheet, keeping your customer information current.
What types of tasks can I perform by integrating Google AppSheet with Intercom?
Integrating Google AppSheet with Intercom allows you to perform various tasks, including:
- Create new Intercom users from Google AppSheet form submissions.
- Update Intercom user attributes based on AppSheet data changes.
- Send Intercom messages when a new record is added to AppSheet.
- Trigger AppSheet actions from Intercom conversation events.
- Track AppSheet usage metrics within Intercom for better insights.
How do I handle complex data transformations between Google AppSheet and Intercom?
Latenode allows you to use JavaScript and AI tools to handle any data transformation needed between Google AppSheet and Intercom, ensuring seamless integration.
Are there any limitations to the Google AppSheet and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time synchronization depends on Google AppSheet's API limitations.
- Complex AppSheet formulas may require custom JavaScript code.
- Large data volumes may impact processing time without optimization.