Google Business Profile and Google Dialogflow ES Integration

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Google Business Profile

Google Dialogflow ES

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Business Profile and Google Dialogflow ES

Create a New Scenario to Connect Google Business Profile and Google Dialogflow ES

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Business Profile, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Business Profile or Google Dialogflow ES will be your first step. To do this, click "Choose an app," find Google Business Profile or Google Dialogflow ES, and select the appropriate trigger to start the scenario.

Add the Google Business Profile Node

Select the Google Business Profile node from the app selection panel on the right.

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Google Business Profile

Configure the Google Business Profile

Click on the Google Business Profile node to configure it. You can modify the Google Business Profile URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Business Profile

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Connect Google Business Profile

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Run node once

Add the Google Dialogflow ES Node

Next, click the plus (+) icon on the Google Business Profile node, select Google Dialogflow ES from the list of available apps, and choose the action you need from the list of nodes within Google Dialogflow ES.

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Google Business Profile

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Google Dialogflow ES

Authenticate Google Dialogflow ES

Now, click the Google Dialogflow ES node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Dialogflow ES settings. Authentication allows you to use Google Dialogflow ES through Latenode.

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Google Business Profile

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Google Dialogflow ES

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Configure the Google Business Profile and Google Dialogflow ES Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Business Profile

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Google Dialogflow ES Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Google Business Profile and Google Dialogflow ES Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring Google Business Profile, Google Dialogflow ES, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Business Profile and Google Dialogflow ES integration works as expected. Depending on your setup, data should flow between Google Business Profile and Google Dialogflow ES (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Business Profile and Google Dialogflow ES

Google Dialogflow ES + Google Sheets: When a customer interacts with the Dialogflow chatbot and an intent is detected, the details of the interaction, including the detected intent and any associated parameters, are logged as a new row in a Google Sheet for analysis.

Google Dialogflow ES + Slack: When a customer interacts with the Dialogflow chatbot and a negative intent is detected, a message is sent to a designated Slack channel to notify staff for immediate review.

Google Business Profile and Google Dialogflow ES integration alternatives

About Google Business Profile

Automate Google Business Profile tasks in Latenode. Update listings, monitor reviews, and track performance metrics automatically. Build workflows that trigger actions based on GBP data, like alerts for negative reviews or automated content updates based on seasonal trends. Integrate with other services to streamline marketing and operations.

About Google Dialogflow ES

Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.

See how Latenode works

FAQ Google Business Profile and Google Dialogflow ES

How can I connect my Google Business Profile account to Google Dialogflow ES using Latenode?

To connect your Google Business Profile account to Google Dialogflow ES on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Business Profile and click on "Connect".
  • Authenticate your Google Business Profile and Google Dialogflow ES accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate appointment scheduling using Google Business Profile and Google Dialogflow ES integration?

Yes, you can! Latenode allows automating appointment bookings and confirmations via dialog flows, ensuring 24/7 availability and reducing manual workload by connecting these apps.

What types of tasks can I perform by integrating Google Business Profile with Google Dialogflow ES?

Integrating Google Business Profile with Google Dialogflow ES allows you to perform various tasks, including:

  • Automatically answer customer inquiries about business hours via chat.
  • Create personalized greetings based on customer history in Google Business Profile.
  • Update Google Business Profile with feedback gathered through Dialogflow conversations.
  • Schedule appointments directly through the Dialogflow interface.
  • Send automated review requests after a successful customer interaction.

Can I use JavaScript for advanced Google Business Profile logic?

Yes, Latenode enables custom JavaScript code for enhanced control over Google Business Profile data and workflows, exceeding basic integrations.

Are there any limitations to the Google Business Profile and Google Dialogflow ES integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Changes to the Google Business Profile or Dialogflow ES APIs may require workflow updates.
  • Complex Dialogflow ES designs may require advanced Latenode workflow configuration.
  • The integration relies on the availability and stability of both Google services.

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