Google Chat and CloudTalk Integration

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Google Chat

CloudTalk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Chat and CloudTalk

Create a New Scenario to Connect Google Chat and CloudTalk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or CloudTalk will be your first step. To do this, click "Choose an app," find Google Chat or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Google Chat Node

Select the Google Chat node from the app selection panel on the right.

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Google Chat

Configure the Google Chat

Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Chat

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Connect Google Chat

Sign In

Run node once

Add the CloudTalk Node

Next, click the plus (+) icon on the Google Chat node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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Google Chat

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CloudTalk

Authenticate CloudTalk

Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.

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Google Chat

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Configure the Google Chat and CloudTalk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Chat

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Select an action *

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The action ID

Run node once

Set Up the Google Chat and CloudTalk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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AI Anthropic Claude 3

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Save and Activate the Scenario

After configuring Google Chat, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and CloudTalk integration works as expected. Depending on your setup, data should flow between Google Chat and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Chat and CloudTalk

CloudTalk + Zendesk + Google Chat: When a call ends in CloudTalk, a Zendesk ticket is created to track any follow-up needed, and a message is sent to Google Chat with the call details and ticket link for team awareness.

CloudTalk + Salesforce + Google Chat: When a new call is registered in CloudTalk, the details are logged as a new record in Salesforce, and a summary of the call and the Salesforce record link are posted to a Google Chat channel.

Google Chat and CloudTalk integration alternatives

About Google Chat

Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

See how Latenode works

FAQ Google Chat and CloudTalk

How can I connect my Google Chat account to CloudTalk using Latenode?

To connect your Google Chat account to CloudTalk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Chat and click on "Connect".
  • Authenticate your Google Chat and CloudTalk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get Google Chat notifications for new CloudTalk voicemails?

Yes, you can! Latenode allows real-time alerts. Get instant Google Chat messages when new voicemails arrive in CloudTalk, keeping your team responsive. Automate & scale easily.

What types of tasks can I perform by integrating Google Chat with CloudTalk?

Integrating Google Chat with CloudTalk allows you to perform various tasks, including:

  • Send Google Chat notifications for missed CloudTalk calls.
  • Log CloudTalk call details in a Google Chat channel.
  • Create CloudTalk tasks from Google Chat messages.
  • Automatically update call status in Google Chat.
  • Trigger CloudTalk calls directly from Google Chat commands.

Can I customize the Google Chat messages sent from CloudTalk?

Yes! Latenode enables full customization. Use JavaScript code blocks to format your Google Chat messages exactly as needed, including dynamic variables.

Are there any limitations to the Google Chat and CloudTalk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex CloudTalk workflows might require advanced JavaScript knowledge.
  • Google Chat API rate limits may affect very high-volume notification flows.
  • Real-time data synchronization depends on the network connection stability.

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