Google Chat and Delighted Integration

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Get instant Google Chat notifications for new Delighted survey responses. Latenode's visual editor makes it easy to customize alerts based on score and comments. Scale affordably and react to feedback faster.

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Google Chat

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Chat and Delighted

Create a New Scenario to Connect Google Chat and Delighted

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or Delighted will be your first step. To do this, click "Choose an app," find Google Chat or Delighted, and select the appropriate trigger to start the scenario.

Add the Google Chat Node

Select the Google Chat node from the app selection panel on the right.

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Google Chat

Configure the Google Chat

Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Chat

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Connect Google Chat

Sign In

Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Google Chat node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Google Chat

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Delighted

Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Google Chat

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Delighted

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Connect Delighted

Sign In

Run node once

Configure the Google Chat and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Delighted

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Delighted Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the Google Chat and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring Google Chat, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and Delighted integration works as expected. Depending on your setup, data should flow between Google Chat and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Chat and Delighted

Delighted + Google Sheets + Google Chat: When a new response is received in Delighted, the response data is added as a new row in a Google Sheet for tracking customer satisfaction trends. A summary of the response is then sent to a Google Chat space.

Delighted + Jira + Google Chat: When a new response is received in Delighted, the system checks if the response is negative. If so, a Jira ticket is created, and a notification is sent to a Google Chat space to alert the team.

Google Chat and Delighted integration alternatives

About Google Chat

Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

See how Latenode works

FAQ Google Chat and Delighted

How can I connect my Google Chat account to Delighted using Latenode?

To connect your Google Chat account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Chat and click on "Connect".
  • Authenticate your Google Chat and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get Google Chat notifications for low Delighted survey scores?

Yes, you can! Latenode lets you trigger Google Chat messages based on Delighted survey scores. React instantly to negative feedback and improve customer satisfaction using automated workflows.

What types of tasks can I perform by integrating Google Chat with Delighted?

Integrating Google Chat with Delighted allows you to perform various tasks, including:

  • Send new Delighted survey responses to a Google Chat channel.
  • Create alerts in Google Chat for negative Delighted survey scores.
  • Share positive Delighted feedback in a dedicated Google Chat room.
  • Automatically thank survey respondents in Google Chat.
  • Escalate critical Delighted feedback from Google Chat to support.

Can I customize survey notifications within Google Chat on Latenode?

Yes! Latenode’s JavaScript code blocks provide advanced customization. Tailor Google Chat messages with survey data for relevant context.

Are there any limitations to the Google Chat and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex logic may require custom JavaScript for advanced workflows.
  • Google Chat API rate limits may affect high-volume notification flows.
  • Historical Delighted data may not be easily migrated via the integration.

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