Google Chat and Freshdesk Integration

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Automatically create Freshdesk tickets from Google Chat messages, ensuring critical requests never slip through the cracks. Latenode's visual editor and affordable execution pricing make this complex workflow simple to build, customize, and scale for any team.

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Google Chat

Freshdesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Chat and Freshdesk

Create a New Scenario to Connect Google Chat and Freshdesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or Freshdesk will be your first step. To do this, click "Choose an app," find Google Chat or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Google Chat Node

Select the Google Chat node from the app selection panel on the right.

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Google Chat

Configure the Google Chat

Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Chat

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Connect Google Chat

Sign In

Run node once

Add the Freshdesk Node

Next, click the plus (+) icon on the Google Chat node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Google Chat

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Freshdesk

Authenticate Freshdesk

Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.

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Google Chat

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Freshdesk

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Connection *

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Connect Freshdesk

Sign In

Run node once

Configure the Google Chat and Freshdesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Chat

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Freshdesk

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Freshdesk Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Google Chat and Freshdesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring Google Chat, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and Freshdesk integration works as expected. Depending on your setup, data should flow between Google Chat and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Chat and Freshdesk

Google Chat + Jira: When a new message is posted in Google Chat, a new issue is created in Jira to escalate critical issues for faster resolution.

Freshdesk + Google Chat + Slack: When a new ticket is created in Freshdesk, send a message to a Google Chat space. Then, a notification is sent to a dedicated Slack channel.

Google Chat and Freshdesk integration alternatives

About Google Chat

Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

See how Latenode works

FAQ Google Chat and Freshdesk

How can I connect my Google Chat account to Freshdesk using Latenode?

To connect your Google Chat account to Freshdesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Chat and click on "Connect".
  • Authenticate your Google Chat and Freshdesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get Freshdesk ticket updates in Google Chat?

Yes, you can! Latenode's visual editor lets you instantly forward ticket updates. Get real-time notifications and improve team responsiveness with no-code automation.

What types of tasks can I perform by integrating Google Chat with Freshdesk?

Integrating Google Chat with Freshdesk allows you to perform various tasks, including:

  • Receive new Freshdesk ticket notifications directly in Google Chat.
  • Create Freshdesk tickets from Google Chat messages.
  • Update Freshdesk ticket status based on Google Chat commands.
  • Send automated Google Chat messages when a ticket is resolved.
  • Search Freshdesk knowledge base from Google Chat.

How secure is my Google Chat data when using Latenode?

Latenode uses enterprise-grade security measures to protect your data, with secure authentication and encrypted data transmission.

Are there any limitations to the Google Chat and Freshdesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Freshdesk custom fields may require JavaScript for full integration.
  • Google Chat message formatting options are limited to plain text or basic Markdown.
  • Large file attachments from Freshdesk might require external storage links.

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