Google Chat and Help Scout Integration

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Automatically post Help Scout ticket updates to Google Chat for team awareness, and use Latenode's visual editor to add custom filters, so only critical issues trigger notifications. Affordable scaling is built in.

Swap Apps

Google Chat

Help Scout

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Chat and Help Scout

Create a New Scenario to Connect Google Chat and Help Scout

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or Help Scout will be your first step. To do this, click "Choose an app," find Google Chat or Help Scout, and select the appropriate trigger to start the scenario.

Add the Google Chat Node

Select the Google Chat node from the app selection panel on the right.

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Google Chat

Configure the Google Chat

Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Chat

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Connect Google Chat

Sign In

Run node once

Add the Help Scout Node

Next, click the plus (+) icon on the Google Chat node, select Help Scout from the list of available apps, and choose the action you need from the list of nodes within Help Scout.

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Google Chat

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Help Scout

Authenticate Help Scout

Now, click the Help Scout node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Help Scout settings. Authentication allows you to use Help Scout through Latenode.

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Google Chat

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Help Scout

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Connection *

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Connect Help Scout

Sign In

Run node once

Configure the Google Chat and Help Scout Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Google Chat

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Help Scout

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Help Scout Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Google Chat and Help Scout Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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AI Anthropic Claude 3

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Help Scout

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Trigger on Webhook

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring Google Chat, Help Scout, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and Help Scout integration works as expected. Depending on your setup, data should flow between Google Chat and Help Scout (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Chat and Help Scout

Google Chat + Jira: When a new message is posted in Google Chat, especially if it contains specific keywords or triggers a certain sentiment, create a new bug ticket in Jira for the development team to address the issue.

Help Scout + Google Chat + Slack: When a high-priority ticket is created in Help Scout, a message is sent to a dedicated Google Chat channel to alert the team. Simultaneously, a notification is sent to a Slack channel to keep the support team informed of urgent issues.

Google Chat and Help Scout integration alternatives

About Google Chat

Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.

About Help Scout

Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.

See how Latenode works

FAQ Google Chat and Help Scout

How can I connect my Google Chat account to Help Scout using Latenode?

To connect your Google Chat account to Help Scout on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Chat and click on "Connect".
  • Authenticate your Google Chat and Help Scout accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get Google Chat notifications for new Help Scout conversations?

Yes, you can! Latenode enables real-time alerts, keeping your team informed instantly. Respond faster and improve customer satisfaction by automating notifications.

What types of tasks can I perform by integrating Google Chat with Help Scout?

Integrating Google Chat with Help Scout allows you to perform various tasks, including:

  • Send new Help Scout conversation summaries to a Google Chat channel.
  • Create Help Scout tickets from Google Chat messages.
  • Post Help Scout customer satisfaction ratings in Google Chat.
  • Automatically update Help Scout tickets based on Google Chat commands.
  • Notify a Google Chat user when a Help Scout ticket is assigned to them.

Can I use JavaScript to customize Google Chat messages?

Yes! Latenode's JavaScript blocks offer advanced customization. Format messages or add dynamic content for richer Google Chat notifications.

Are there any limitations to the Google Chat and Help Scout integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex formatting from Help Scout may not fully translate to Google Chat.
  • Attachment support is limited to specific file types.
  • Rate limits from Google Chat and Help Scout may affect high-volume workflows.

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