Google Chat and LiveChat Integration

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Automatically post LiveChat transcripts to Google Chat channels for review, creating a searchable archive and enabling faster feedback loops. Latenode’s visual editor makes this easy and affordable to customize with JavaScript, even at scale.

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Google Chat

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Chat and LiveChat

Create a New Scenario to Connect Google Chat and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or LiveChat will be your first step. To do this, click "Choose an app," find Google Chat or LiveChat, and select the appropriate trigger to start the scenario.

Add the Google Chat Node

Select the Google Chat node from the app selection panel on the right.

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Google Chat

Configure the Google Chat

Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Chat

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Connect Google Chat

Sign In

Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Google Chat node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Connect LiveChat

Sign In

Run node once

Configure the Google Chat and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the Google Chat and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Chat, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and LiveChat integration works as expected. Depending on your setup, data should flow between Google Chat and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Chat and LiveChat

Google Chat + Jira: When a new message is posted in Google Chat that contains specific keywords (e.g., 'critical', 'urgent', 'bug'), a new Jira issue is automatically created.

LiveChat + HubSpot + Google Chat: When a chat is deactivated in LiveChat, the contact is created or updated in HubSpot, and a summary of the conversation is sent to a Google Chat space.

Google Chat and LiveChat integration alternatives

About Google Chat

Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Google Chat and LiveChat

How can I connect my Google Chat account to LiveChat using Latenode?

To connect your Google Chat account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Chat and click on "Connect".
  • Authenticate your Google Chat and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I forward LiveChat transcripts to Google Chat?

Yes, you can! Latenode enables automated transcript forwarding. Benefit from custom filters and advanced logic for optimal team communication and insights.

What types of tasks can I perform by integrating Google Chat with LiveChat?

Integrating Google Chat with LiveChat allows you to perform various tasks, including:

  • Send new LiveChat conversations to a specific Google Chat channel.
  • Post Google Chat messages as LiveChat messages to agents.
  • Create LiveChat tickets from specific Google Chat keywords.
  • Automatically notify Google Chat about new LiveChat ratings.
  • Log LiveChat conversations in a Google Chat channel for archival.

CanIuseJavaScriptfunctionsfortheGoogleChatandLiveChatintegration?

Yes! Latenode allows you to use JavaScript for advanced transformations and custom logic within your Google Chat and LiveChat automations.

Are there any limitations to the Google Chat and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • File attachments from LiveChat are not directly supported in Google Chat.
  • Rich text formatting may not always translate perfectly between apps.
  • Very high-volume workflows may require optimization for best performance.

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