How to connect Google Cloud Firestore and Intercom
Create a New Scenario to Connect Google Cloud Firestore and Intercom
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Cloud Firestore, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Cloud Firestore or Intercom will be your first step. To do this, click "Choose an app," find Google Cloud Firestore or Intercom, and select the appropriate trigger to start the scenario.

Add the Google Cloud Firestore Node
Select the Google Cloud Firestore node from the app selection panel on the right.

Google Cloud Firestore
Configure the Google Cloud Firestore
Click on the Google Cloud Firestore node to configure it. You can modify the Google Cloud Firestore URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Intercom Node
Next, click the plus (+) icon on the Google Cloud Firestore node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.

Google Cloud Firestore
⚙

Intercom

Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Google Cloud Firestore and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Cloud Firestore and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙

Intercom
Trigger on Webhook
⚙
Google Cloud Firestore
⚙
⚙
Iterator
⚙
Webhook response

Save and Activate the Scenario
After configuring Google Cloud Firestore, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Cloud Firestore and Intercom integration works as expected. Depending on your setup, data should flow between Google Cloud Firestore and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Cloud Firestore and Intercom
Google Cloud Firestore + Intercom + Slack: When a new document is created in Google Cloud Firestore, a customer support ticket is generated in Intercom. A notification is then sent to a designated Slack channel to alert the support team about the new ticket.
Intercom + Google Cloud Firestore + Google Sheets: When a new conversation is created in Intercom, the conversation data, along with the associated contact information, is stored as a new document in Google Cloud Firestore. The data is also summarized and added as a new row to a Google Sheet report.
Google Cloud Firestore and Intercom integration alternatives
About Google Cloud Firestore
Use Google Cloud Firestore in Latenode to build real-time data workflows. Automate database tasks like data synchronization, backups, or event-driven updates without coding. Combine Firestore with AI tools and webhooks for powerful apps. Create complex workflows with simple visual tools and scale affordably with Latenode's pay-as-you-go pricing.
Similar apps
Related categories

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
See how Latenode works
FAQ Google Cloud Firestore and Intercom
How can I connect my Google Cloud Firestore account to Intercom using Latenode?
To connect your Google Cloud Firestore account to Intercom on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Cloud Firestore and click on "Connect".
- Authenticate your Google Cloud Firestore and Intercom accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync new Firestore documents to Intercom conversations?
Yes, easily! Latenode's visual editor enables real-time Firestore data updates in Intercom, ensuring your support teams always have the most current user information.
What types of tasks can I perform by integrating Google Cloud Firestore with Intercom?
Integrating Google Cloud Firestore with Intercom allows you to perform various tasks, including:
- Create Intercom leads from new Google Cloud Firestore entries.
- Update Intercom user attributes based on Firestore data changes.
- Trigger Intercom messages based on Firestore document updates.
- Log Intercom conversation data into Google Cloud Firestore.
- Automatically tag Intercom users based on Firestore segment data.
Can I use JavaScript to transform Firestore data before sending to Intercom?
Yes! Latenode allows you to use JavaScript code blocks to manipulate data, ensuring the information sent to Intercom is perfectly formatted.
Are there any limitations to the Google Cloud Firestore and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript coding.
- Large data migrations may impact performance and require optimization.
- Real-time data synchronization is subject to API rate limits.