How to connect Google Cloud Speech-To-Text and Zoho Desk
Create a New Scenario to Connect Google Cloud Speech-To-Text and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Cloud Speech-To-Text, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Cloud Speech-To-Text or Zoho Desk will be your first step. To do this, click "Choose an app," find Google Cloud Speech-To-Text or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Google Cloud Speech-To-Text Node
Select the Google Cloud Speech-To-Text node from the app selection panel on the right.

Google Cloud Speech-To-Text
Configure the Google Cloud Speech-To-Text
Click on the Google Cloud Speech-To-Text node to configure it. You can modify the Google Cloud Speech-To-Text URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google Cloud Speech-To-Text node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google Cloud Speech-To-Text and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Cloud Speech-To-Text and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Google Cloud Speech-To-Text, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Cloud Speech-To-Text and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google Cloud Speech-To-Text and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Cloud Speech-To-Text and Zoho Desk
Google Cloud Speech-To-Text + Zoho Desk + Slack: When a voicemail is stored, Google Cloud Speech-To-Text transcribes the audio. The transcription is then used to create a new ticket in Zoho Desk, and a Slack message is sent to a designated channel to notify agents.
Zoho Desk + Google Cloud Speech-To-Text + Zoho Desk: When a new ticket comment is added with an attachment, Google Cloud Speech-To-Text transcribes the audio from the attachment. The transcription is then added as a new comment to the same ticket in Zoho Desk.
Google Cloud Speech-To-Text and Zoho Desk integration alternatives
About Google Cloud Speech-To-Text
Automate audio transcription using Google Cloud Speech-To-Text within Latenode. Convert audio files to text and use the results to populate databases, trigger alerts, or analyze customer feedback. Latenode provides visual tools to manage the flow, plus code options for custom parsing or filtering. Scale voice workflows without complex coding.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Google Cloud Speech-To-Text and Zoho Desk
How can I connect my Google Cloud Speech-To-Text account to Zoho Desk using Latenode?
To connect your Google Cloud Speech-To-Text account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Cloud Speech-To-Text and click on "Connect".
- Authenticate your Google Cloud Speech-To-Text and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I transcribe voicemails to create Zoho Desk tickets?
Yes, you can! Latenode enables this by automating the transcription & ticket creation. Benefit: faster response times & better ticket categorization using data from voice messages.
What types of tasks can I perform by integrating Google Cloud Speech-To-Text with Zoho Desk?
Integrating Google Cloud Speech-To-Text with Zoho Desk allows you to perform various tasks, including:
- Automatically create tickets from transcribed customer support call audio.
- Analyze customer sentiment from speech data and update ticket priority.
- Transcribe meeting notes into actionable Zoho Desk tasks for follow-up.
- Update ticket details by transcribing voice notes added to support cases.
- Route support requests based on keywords identified in transcribed speech.
Can I use advanced speech models within Latenode integrations?
Yes, Latenode allows you to utilize all Google Cloud Speech-To-Text features, unlocking powerful speech analysis in your workflows.
Are there any limitations to the Google Cloud Speech-To-Text and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large audio files may take time to process, depending on the Google Cloud Speech-To-Text plan.
- The accuracy of transcriptions depends on audio quality and language complexity.
- Custom vocabulary support requires configuration within Google Cloud Speech-To-Text.