How to connect Google Dialogflow ES and CloudTalk
Create a New Scenario to Connect Google Dialogflow ES and CloudTalk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or CloudTalk will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node
Select the Google Dialogflow ES node from the app selection panel on the right.

Google Dialogflow ES
Configure the Google Dialogflow ES
Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Google Dialogflow ES node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

Google Dialogflow ES
⚙
CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Google Dialogflow ES and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Dialogflow ES and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
CloudTalk
Trigger on Webhook
⚙
Google Dialogflow ES
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring Google Dialogflow ES, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and CloudTalk integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Dialogflow ES and CloudTalk
CloudTalk + Google Dialogflow ES + Google Sheets: When a new call starts in CloudTalk, detect the intent using Dialogflow ES. Then log the call details and conversation summary into a Google Sheet for analysis.
CloudTalk + Google Dialogflow ES + HubSpot: When a new call ends in CloudTalk, use Dialogflow ES to detect the intent and extract data. Then, create or update a contact in HubSpot with the information captured during the conversation.
Google Dialogflow ES and CloudTalk integration alternatives
About Google Dialogflow ES
Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.
Similar apps
Related categories
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
See how Latenode works
FAQ Google Dialogflow ES and CloudTalk
How can I connect my Google Dialogflow ES account to CloudTalk using Latenode?
To connect your Google Dialogflow ES account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Dialogflow ES and click on "Connect".
- Authenticate your Google Dialogflow ES and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update CloudTalk with Dialogflow insights?
Yes, you can! Latenode allows seamless data transfer, updating CloudTalk with intent and sentiment from Dialogflow. Enhance agent context and personalize customer interactions with AI-powered insights.
What types of tasks can I perform by integrating Google Dialogflow ES with CloudTalk?
Integrating Google Dialogflow ES with CloudTalk allows you to perform various tasks, including:
- Automatically route calls based on intent identified by Dialogflow.
- Create CloudTalk contacts from new Dialogflow user information.
- Update CloudTalk call notes with Dialogflow conversation summaries.
- Trigger CloudTalk SMS messages based on Dialogflow events.
- Analyze call transcripts from CloudTalk using Dialogflow's NLP.
Can I use custom JavaScript code with my Dialogflow ES flows?
Yes! Latenode provides JavaScript blocks for advanced logic, data transformation, and API integrations, extending Google Dialogflow ES's capabilities.
Are there any limitations to the Google Dialogflow ES and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Dialogflow ES setups may require advanced workflow design.
- CloudTalk API rate limits can affect high-volume automation.
- Custom entity extraction requires advanced Dialogflow ES configuration.