How to connect Google Dialogflow ES and Zoho CRM
Create a New Scenario to Connect Google Dialogflow ES and Zoho CRM
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or Zoho CRM will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or Zoho CRM, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node
Select the Google Dialogflow ES node from the app selection panel on the right.

Google Dialogflow ES
Configure the Google Dialogflow ES
Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho CRM Node
Next, click the plus (+) icon on the Google Dialogflow ES node, select Zoho CRM from the list of available apps, and choose the action you need from the list of nodes within Zoho CRM.

Google Dialogflow ES
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Zoho CRM

Authenticate Zoho CRM
Now, click the Zoho CRM node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho CRM settings. Authentication allows you to use Zoho CRM through Latenode.
Configure the Google Dialogflow ES and Zoho CRM Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Dialogflow ES and Zoho CRM Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho CRM
Trigger on Webhook
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Google Dialogflow ES
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Google Dialogflow ES, Zoho CRM, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and Zoho CRM integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and Zoho CRM (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Dialogflow ES and Zoho CRM
Google Dialogflow ES + Zoho CRM + Google Sheets: When a support request is detected in Dialogflow, a new lead is created in Zoho CRM, and the interaction details are logged in a Google Sheet.
Zoho CRM + Google Dialogflow ES + Slack: When a new lead is created or updated in Zoho CRM, Dialogflow is used to detect intent and send a welcome message. A notification is then sent to a Slack channel.
Google Dialogflow ES and Zoho CRM integration alternatives
About Google Dialogflow ES
Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.
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About Zoho CRM
Connect Zoho CRM to Latenode and automate your sales processes. Automatically update records, trigger email sequences, and sync data with other apps. Streamline lead management and reporting by combining Zoho CRM's features with Latenode's visual editor, AI assistance, and custom code options. Scale workflows affordably with flexible execution-based pricing.
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See how Latenode works
FAQ Google Dialogflow ES and Zoho CRM
How can I connect my Google Dialogflow ES account to Zoho CRM using Latenode?
To connect your Google Dialogflow ES account to Zoho CRM on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Dialogflow ES and click on "Connect".
- Authenticate your Google Dialogflow ES and Zoho CRM accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create new Zoho CRM leads from Dialogflow conversations?
Yes, you can! Latenode lets you automate lead creation based on conversation data. Instantly turn qualified leads from Dialogflow into Zoho CRM contacts, saving sales teams valuable time.
What types of tasks can I perform by integrating Google Dialogflow ES with Zoho CRM?
Integrating Google Dialogflow ES with Zoho CRM allows you to perform various tasks, including:
- Automatically create new Zoho CRM contacts from Dialogflow conversations.
- Update existing Zoho CRM leads with data captured in Dialogflow.
- Log Dialogflow conversation transcripts in Zoho CRM as notes.
- Trigger Zoho CRM workflows based on user intents in Dialogflow.
- Send personalized follow-up emails via Zoho CRM after a Dialogflow interaction.
How can I use intent data from Google Dialogflow ES in Latenode?
Latenode exposes all Google Dialogflow ES intent data, allowing you to use it in custom workflows, logic, AI prompts, and even JavaScript code.
Are there any limitations to the Google Dialogflow ES and Zoho CRM integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding.
- Large volumes of concurrent requests may require scaling Latenode instances.
- Custom fields in Zoho CRM might need manual mapping in Latenode.