How to connect Google docs and Zoho Desk
Create a New Scenario to Connect Google docs and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google docs, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google docs or Zoho Desk will be your first step. To do this, click "Choose an app," find Google docs or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Google docs Node
Select the Google docs node from the app selection panel on the right.


Google docs

Configure the Google docs
Click on the Google docs node to configure it. You can modify the Google docs URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google docs node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google docs and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google docs and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Google docs, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google docs and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google docs and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google docs and Zoho Desk
Google Docs + Zoho Desk + Slack: When a new document is created in Google Docs, a Zoho Desk ticket is automatically created using the content of the document. The support team is then notified in a dedicated Slack channel about the new ticket.
Zoho Desk + Google Sheets + Google Docs: When a Zoho Desk ticket is closed, the resolution time is logged in a Google Sheet. After a set number of resolved tickets, a summary of resolution times is drafted in a Google Docs document.
Google docs and Zoho Desk integration alternatives

About Google docs
Automate document creation and updates with Google Docs in Latenode. Populate templates, extract text, and trigger workflows based on document changes. Connect Google Docs to CRMs, databases, or marketing tools to streamline content generation and approval processes. Less manual work, more consistent documents, and automated collaboration.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Google docs and Zoho Desk
How can I connect my Google docs account to Zoho Desk using Latenode?
To connect your Google docs account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google docs and click on "Connect".
- Authenticate your Google docs and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Google docs?
Yes, you can! Latenode's visual editor makes it easy to trigger ticket creation from specific document changes, streamlining support and improving response times.
What types of tasks can I perform by integrating Google docs with Zoho Desk?
Integrating Google docs with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets from submitted Google Forms responses.
- Update Google docs content when a Zoho Desk ticket status changes.
- Generate summary reports of Zoho Desk tickets in Google Sheets.
- Automatically save attachments from Zoho Desk tickets to Google Drive.
- Create new Google docs from Zoho Desk ticket data using AI prompts.
Can I use Javascript to manipulate data between Google docs and Zoho Desk?
Yes! Latenode allows you to use JavaScript code blocks to transform data, enabling advanced customization beyond simple field mapping.
Are there any limitations to the Google docs and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time updates might experience a slight delay depending on API availability.
- Complex document formatting from Google docs may not fully translate to Zoho Desk.
- The number of concurrent workflows is subject to your Latenode subscription plan.