How to connect Google Drive and Zoho Desk
Create a New Scenario to Connect Google Drive and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Drive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Drive or Zoho Desk will be your first step. To do this, click "Choose an app," find Google Drive or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Google Drive Node
Select the Google Drive node from the app selection panel on the right.


Google Drive

Configure the Google Drive
Click on the Google Drive node to configure it. You can modify the Google Drive URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google Drive node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google Drive and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Drive and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Google Drive
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Google Drive, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Drive and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google Drive and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Drive and Zoho Desk
Zoho Desk + Google Drive + Slack: When a new ticket attachment is added to Zoho Desk, the file is uploaded to a specific folder in Google Drive. A link to the uploaded file is then shared in a designated Slack channel.
Zoho Desk + Google Sheets + Google Drive: When a new ticket is created in Zoho Desk, a new row is added to a Google Sheet to log the ticket details. Relevant files attached to the Zoho Desk ticket are also saved to a specified folder in Google Drive.
Google Drive and Zoho Desk integration alternatives

About Google Drive
Automate file management with Google Drive in Latenode. Trigger workflows from new files, automatically back up data, or sync documents across platforms. Use Latenode's visual editor and built-in tools for custom logic, JavaScript, and AI. Scale your Google Drive workflows without code and connect to any service.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Google Drive and Zoho Desk
How can I connect my Google Drive account to Zoho Desk using Latenode?
To connect your Google Drive account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Drive and click on "Connect".
- Authenticate your Google Drive and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically back up Zoho Desk attachments to Google Drive?
Yes, Latenode enables automatic backups. Ensure data safety by instantly copying attachments to Google Drive, using our flexible logic to filter specific file types and folders.
What types of tasks can I perform by integrating Google Drive with Zoho Desk?
Integrating Google Drive with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets from newly uploaded Google Drive files.
- Attach relevant Google Drive files to existing Zoho Desk tickets.
- Automatically update ticket details when a linked file is modified.
- Generate shareable links to Google Drive documents from Zoho Desk.
- Sync customer feedback stored in Google Sheets to Zoho Desk.
How secure is the Google Drive connection on Latenode?
Latenode employs industry-standard encryption. Data transfer between Google Drive and Zoho Desk is secured, protecting sensitive information.
Are there any limitations to the Google Drive and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file transfers may experience delays based on your internet speed.
- Zoho Desk API limits may impact high-volume operations.
- Real-time synchronization depends on Google Drive's and Zoho Desk's API availability.