Google Forms and Help Scout Integration

90% cheaper with Latenode

AI agent that builds your workflows for you

Hundreds of apps to connect

Automatically create Help Scout tickets from Google Forms submissions, capturing leads or feedback instantly. Use Latenode's visual editor to customize ticket details and automate follow-ups with JavaScript, scaling affordably without per-step costs.

Swap Apps

Google Forms

Help Scout

Step 1: Choose a Trigger

Step 2: Choose an Action

When this happens...

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Do this.

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

action, for one, delete

Name of node

description of the trigger

Name of node

action, for one, delete

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try it now

No credit card needed

Without restriction

How to connect Google Forms and Help Scout

Create a New Scenario to Connect Google Forms and Help Scout

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Forms, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Forms or Help Scout will be your first step. To do this, click "Choose an app," find Google Forms or Help Scout, and select the appropriate trigger to start the scenario.

Add the Google Forms Node

Select the Google Forms node from the app selection panel on the right.

+
1

Google Forms

Configure the Google Forms

Click on the Google Forms node to configure it. You can modify the Google Forms URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

+
1

Google Forms

Node type

#1 Google Forms

/

Name

Untitled

Connection *

Select

Map

Connect Google Forms

Sign In

Run node once

Add the Help Scout Node

Next, click the plus (+) icon on the Google Forms node, select Help Scout from the list of available apps, and choose the action you need from the list of nodes within Help Scout.

1

Google Forms

+
2

Help Scout

Authenticate Help Scout

Now, click the Help Scout node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Help Scout settings. Authentication allows you to use Help Scout through Latenode.

1

Google Forms

+
2

Help Scout

Node type

#2 Help Scout

/

Name

Untitled

Connection *

Select

Map

Connect Help Scout

Sign In

Run node once

Configure the Google Forms and Help Scout Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

1

Google Forms

+
2

Help Scout

Node type

#2 Help Scout

/

Name

Untitled

Connection *

Select

Map

Connect Help Scout

Help Scout Oauth 2.0

#66e212yt846363de89f97d54
Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Google Forms and Help Scout Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
5

JavaScript

6

AI Anthropic Claude 3

+
7

Help Scout

1

Trigger on Webhook

2

Google Forms

3

Iterator

+
4

Webhook response

Save and Activate the Scenario

After configuring Google Forms, Help Scout, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Forms and Help Scout integration works as expected. Depending on your setup, data should flow between Google Forms and Help Scout (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Forms and Help Scout

Google Forms + Help Scout + Slack: When a new form is submitted, a new chat thread is created in Help Scout. The support team is then notified on Slack via a public channel message.

Help Scout + Google Forms + Google Sheets: When a Help Scout conversation is closed, a customer satisfaction survey is sent via Google Forms. The response is captured in a new row in Google Sheets.

Google Forms and Help Scout integration alternatives

About Google Forms

Capture form data in Latenode to automate follow-ups or updates. Skip manual data entry; trigger workflows from new submissions to update databases, send emails, or create tasks in project management tools. Connect to 1000+ apps and use AI to process results without code.

About Help Scout

Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.

See how Latenode works

FAQ Google Forms and Help Scout

How can I connect my Google Forms account to Help Scout using Latenode?

To connect your Google Forms account to Help Scout on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Forms and click on "Connect".
  • Authenticate your Google Forms and Help Scout accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Help Scout tickets from Google Form submissions?

Yes, you can! Latenode's visual editor simplifies this, letting you map form data to ticket fields. This saves agents time and ensures every submission is addressed promptly.

What types of tasks can I perform by integrating Google Forms with Help Scout?

Integrating Google Forms with Help Scout allows you to perform various tasks, including:

  • Create a new Help Scout ticket from a Google Forms submission.
  • Add Google Forms submission data to a Help Scout customer profile.
  • Update a Help Scout ticket when a Google Form is submitted.
  • Send automated replies based on Google Forms responses.
  • Trigger different Help Scout actions based on form answers.

Can I use advanced logic with Google Forms and Help Scout?

Yes! Latenode offers advanced logic and custom JavaScript blocks, letting you create complex workflows beyond basic data transfer for tailored experiences.

Are there any limitations to the Google Forms and Help Scout integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex form structures might require custom mapping.
  • File uploads from Google Forms have size restrictions.
  • Rate limits apply based on your Google Forms and Help Scout plans.

Try now