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Automatically update a Google Sheets log with every new LiveChat conversation. Using Latenode’s visual editor and affordable execution pricing, build customized reports and track key metrics without manual data entry.
Connect Google Sheets and LiveChat in minutes with Latenode.
Create Google Sheets to LiveChat workflow
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Create a New Scenario to Connect Google Sheets and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Sheets, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Sheets or LiveChat will be your first step. To do this, click "Choose an app," find Google Sheets or LiveChat, and select the appropriate trigger to start the scenario.
Add the Google Sheets Node
Select the Google Sheets node from the app selection panel on the right.
Google Sheets
Configure the Google Sheets
Click on the Google Sheets node to configure it. You can modify the Google Sheets URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Google Sheets node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
Google Sheets
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LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Google Sheets and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Sheets and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Google Sheets
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google Sheets, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Sheets and LiveChat integration works as expected. Depending on your setup, data should flow between Google Sheets and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Google Sheets + Gmail: When a new row is added to a Google Sheet indicating a new support request, an email is sent to the support manager summarizing the request details.
LiveChat + Google Sheets + Slack: When a chat is deactivated in LiveChat, the chat transcript is saved to a Google Sheet for analysis, and a summary of the chat is sent to a Slack channel.
About Google Sheets
Use Google Sheets in Latenode to automate data entry, reporting, and analysis. Read/write data to spreadsheets as part of larger workflows triggered by events or schedules. Avoid manual updates by linking Sheets to other apps. Integrate data from any source via API and transform it into actionable insights.
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
How can I connect my Google Sheets account to LiveChat using Latenode?
To connect your Google Sheets account to LiveChat on Latenode, follow these steps:
Can I automatically update LiveChat agents' statuses based on Google Sheets data?
Yes, you can! Latenode allows you to automate status updates based on spreadsheet triggers, ensuring agents are always accurately represented, boosting efficiency and response times.
What types of tasks can I perform by integrating Google Sheets with LiveChat?
Integrating Google Sheets with LiveChat allows you to perform various tasks, including:
How can I use custom formulas from Google Sheets in LiveChat messages?
Latenode lets you use JavaScript blocks to parse data and insert calculated values into LiveChat messages, adding a layer of personalization and efficiency.
Are there any limitations to the Google Sheets and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: