Google Sheets and LiveChat Integration

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Automatically update a Google Sheets log with every new LiveChat conversation. Using Latenode’s visual editor and affordable execution pricing, build customized reports and track key metrics without manual data entry.

Swap Apps

Google Sheets

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Sheets and LiveChat

Create a New Scenario to Connect Google Sheets and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Sheets, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Sheets or LiveChat will be your first step. To do this, click "Choose an app," find Google Sheets or LiveChat, and select the appropriate trigger to start the scenario.

Add the Google Sheets Node

Select the Google Sheets node from the app selection panel on the right.

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Google Sheets

Configure the Google Sheets

Click on the Google Sheets node to configure it. You can modify the Google Sheets URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Google Sheets

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Connect Google Sheets

Sign In

Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Google Sheets node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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LiveChat

Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Google Sheets

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LiveChat

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#2 LiveChat

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Connect LiveChat

Sign In

Run node once

Configure the Google Sheets and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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Change

Select an action *

Select

Map

The action ID

Run node once

Set Up the Google Sheets and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Sheets, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Sheets and LiveChat integration works as expected. Depending on your setup, data should flow between Google Sheets and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Sheets and LiveChat

Google Sheets + Gmail: When a new row is added to a Google Sheet indicating a new support request, an email is sent to the support manager summarizing the request details.

LiveChat + Google Sheets + Slack: When a chat is deactivated in LiveChat, the chat transcript is saved to a Google Sheet for analysis, and a summary of the chat is sent to a Slack channel.

Google Sheets and LiveChat integration alternatives

About Google Sheets

Use Google Sheets in Latenode to automate data entry, reporting, and analysis. Read/write data to spreadsheets as part of larger workflows triggered by events or schedules. Avoid manual updates by linking Sheets to other apps. Integrate data from any source via API and transform it into actionable insights.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Google Sheets and LiveChat

How can I connect my Google Sheets account to LiveChat using Latenode?

To connect your Google Sheets account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Sheets and click on "Connect".
  • Authenticate your Google Sheets and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update LiveChat agents' statuses based on Google Sheets data?

Yes, you can! Latenode allows you to automate status updates based on spreadsheet triggers, ensuring agents are always accurately represented, boosting efficiency and response times.

What types of tasks can I perform by integrating Google Sheets with LiveChat?

Integrating Google Sheets with LiveChat allows you to perform various tasks, including:

  • Adding new LiveChat leads to a Google Sheet for tracking.
  • Updating Google Sheets with LiveChat conversation transcripts.
  • Sending personalized messages via LiveChat from Google Sheets data.
  • Triggering LiveChat chats based on Google Sheets updates.
  • Analyzing LiveChat data stored in Google Sheets using custom scripts.

How can I use custom formulas from Google Sheets in LiveChat messages?

Latenode lets you use JavaScript blocks to parse data and insert calculated values into LiveChat messages, adding a layer of personalization and efficiency.

Are there any limitations to the Google Sheets and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Google Sheets and LiveChat may affect performance.
  • Complex spreadsheet formulas might require advanced JavaScript knowledge.
  • Real-time data synchronization depends on the workflow's execution frequency.

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