Google tasks and LiveChat Integration

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Automatically create Google tasks from new LiveChat conversations for follow-up. Latenode's visual editor simplifies complex workflows, while affordable execution-based pricing makes scaling customer support automations easy.

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Google tasks

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google tasks and LiveChat

Create a New Scenario to Connect Google tasks and LiveChat

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google tasks, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google tasks or LiveChat will be your first step. To do this, click "Choose an app," find Google tasks or LiveChat, and select the appropriate trigger to start the scenario.

Add the Google tasks Node

Select the Google tasks node from the app selection panel on the right.

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Google tasks

Configure the Google tasks

Click on the Google tasks node to configure it. You can modify the Google tasks URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the LiveChat Node

Next, click the plus (+) icon on the Google tasks node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Configure the Google tasks and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google tasks and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google tasks, LiveChat, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Google tasks and LiveChat integration works as expected. Depending on your setup, data should flow between Google tasks and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google tasks and LiveChat

Google Tasks + Slack + LiveChat: When a new task is created in Google Tasks, especially those marked as urgent, a message is sent to a dedicated Slack channel to notify LiveChat agents, ensuring they are aware of tasks requiring immediate attention to support customers.

LiveChat + Google Tasks + Google Calendar: When a LiveChat conversation ends, if a specific tag is applied (e.g., 'complex issue'), a Google Task is created for follow-up, and a Google Calendar event is scheduled to address the customer's complex issue further.

Google tasks and LiveChat integration alternatives

About Google tasks

Tired of manually updating task lists? Connect Google Tasks to Latenode. Automatically create, update, or close tasks based on triggers from other apps. Streamline project management and keep teams aligned by connecting tasks to your workflows, avoiding manual updates and ensuring tasks reflect real-time activity.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ€“ all visually, and without code.

See how Latenode works

FAQ Google tasks and LiveChat

How can I connect my Google tasks account to LiveChat using Latenode?

To connect your Google tasks account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google tasks and click on "Connect".
  • Authenticate your Google tasks and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Google tasks from new LiveChat transcripts?

Yes, you can! Latenode allows you to create automated workflows, instantly turning LiveChat transcripts into Google tasks. Improve task management and follow-up efficiency with every chat.

What types of tasks can I perform by integrating Google tasks with LiveChat?

Integrating Google tasks with LiveChat allows you to perform various tasks, including:

  • Creating tasks for new support requests received via LiveChat.
  • Adding tasks to Google tasks when a LiveChat conversation is closed.
  • Updating task details in Google tasks based on LiveChat interactions.
  • Sending LiveChat messages when a Google task is created or updated.
  • Generating daily reports of completed tasks and sending summaries via LiveChat.

Can I filter LiveChat transcripts before creating Google tasks?

Yes, you can. Latenode allows filtering transcripts by keywords, sentiment or agent assignment. This ensures only relevant tasks are created, saving time.

Are there any limitations to the Google tasks and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by the Google tasks and LiveChat APIs may affect high-volume workflows.
  • Complex data transformations might require JavaScript knowledge.
  • Real-time updates depend on the polling interval configured in Latenode.

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