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Use Google Vertex AI to analyze Intercom conversations, then automate personalized responses or tag support tickets based on sentiment. Latenode’s visual editor makes custom AI workflows simple and affordable, scaling with your business using pay-by-execution pricing.
Connect Google Vertex AI and Intercom in minutes with Latenode.
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Create a New Scenario to Connect Google Vertex AI and Intercom
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Vertex AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Vertex AI or Intercom will be your first step. To do this, click "Choose an app," find Google Vertex AI or Intercom, and select the appropriate trigger to start the scenario.
Add the Google Vertex AI Node
Select the Google Vertex AI node from the app selection panel on the right.
Google Vertex AI
Configure the Google Vertex AI
Click on the Google Vertex AI node to configure it. You can modify the Google Vertex AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Intercom Node
Next, click the plus (+) icon on the Google Vertex AI node, select Intercom from the list of available apps, and choose the action you need from the list of nodes within Intercom.
Google Vertex AI
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Intercom
Authenticate Intercom
Now, click the Intercom node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Intercom settings. Authentication allows you to use Intercom through Latenode.
Configure the Google Vertex AI and Intercom Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Vertex AI and Intercom Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Intercom
Trigger on Webhook
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Google Vertex AI
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google Vertex AI, Intercom, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Vertex AI and Intercom integration works as expected. Depending on your setup, data should flow between Google Vertex AI and Intercom (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Google Vertex AI + Slack: When a new conversation is started in Intercom, the content is sent to Google Vertex AI to generate a summary. The summary is then sent to a dedicated Slack channel.
Intercom + Google Vertex AI + Zendesk: When a new conversation is created in Intercom, the content is sent to Google Vertex AI to generate a summary. A new ticket is then created in Zendesk, populated with the summary as the ticket description and the Intercom conversation link.
About Google Vertex AI
Use Vertex AI in Latenode to build AI-powered automation. Quickly integrate machine learning models for tasks like sentiment analysis or image recognition. Automate data enrichment or content moderation workflows without complex coding. Latenode’s visual editor makes it easier to chain AI tasks and scale them reliably, paying only for the execution time of each flow.
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About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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How can I connect my Google Vertex AI account to Intercom using Latenode?
To connect your Google Vertex AI account to Intercom on Latenode, follow these steps:
Can I automatically tag conversations using AI analysis?
Yes, you can! Latenode's visual editor and AI blocks let you analyze Intercom conversations with Google Vertex AI, then automatically apply relevant tags for better organization and reporting.
What types of tasks can I perform by integrating Google Vertex AI with Intercom?
Integrating Google Vertex AI with Intercom allows you to perform various tasks, including:
How does Latenode handle Google Vertex AI request limits?
Latenode provides advanced error handling and retry mechanisms for Google Vertex AI, ensuring workflows are robust and reliable, even at high volumes.
Are there any limitations to the Google Vertex AI and Intercom integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: