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Automatically analyze Zoho Desk tickets using Google Vertex AI for sentiment and topic. Latenode's visual editor makes this complex AI workflow simple, scalable, and affordable thanks to execution-based pricing.
Connect Google Vertex AI and Zoho Desk in minutes with Latenode.
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Create a New Scenario to Connect Google Vertex AI and Zoho Desk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Vertex AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Vertex AI or Zoho Desk will be your first step. To do this, click "Choose an app," find Google Vertex AI or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the Google Vertex AI Node
Select the Google Vertex AI node from the app selection panel on the right.
Google Vertex AI
Configure the Google Vertex AI
Click on the Google Vertex AI node to configure it. You can modify the Google Vertex AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google Vertex AI node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google Vertex AI and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Vertex AI and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Google Vertex AI
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google Vertex AI, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Vertex AI and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google Vertex AI and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Zoho Desk + Google Vertex AI + Slack: When a new ticket is created in Zoho Desk, the ticket content is analyzed for sentiment using Google Vertex AI. If the sentiment is negative, a message is sent to a designated Slack channel to alert the team for immediate action.
Zoho Desk + Google Vertex AI + Google Sheets: When a new ticket is created in Zoho Desk, Google Vertex AI analyzes the ticket to categorize it. A summary of the ticket and its category are then logged in a Google Sheet for reporting purposes.
About Google Vertex AI
Use Vertex AI in Latenode to build AI-powered automation. Quickly integrate machine learning models for tasks like sentiment analysis or image recognition. Automate data enrichment or content moderation workflows without complex coding. Latenode’s visual editor makes it easier to chain AI tasks and scale them reliably, paying only for the execution time of each flow.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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How can I connect my Google Vertex AI account to Zoho Desk using Latenode?
To connect your Google Vertex AI account to Zoho Desk on Latenode, follow these steps:
Can I automatically analyze ticket sentiment and tag them?
Yes, you can! Latenode enables this automation. Use Vertex AI to analyze sentiment from Zoho Desk tickets, then automatically tag them based on the results for better prioritization.
What types of tasks can I perform by integrating Google Vertex AI with Zoho Desk?
Integrating Google Vertex AI with Zoho Desk allows you to perform various tasks, including:
What Vertex AI model types are best for Latenode automations?
Latenode supports a wide array of models. Consider Vertex AI's text models for natural language tasks like sentiment analysis and classification within your workflows.
Are there any limitations to the Google Vertex AI and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: