How to connect Grist and Zoho Desk
Create a New Scenario to Connect Grist and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Grist, triggered by another scenario, or executed manually (for testing purposes). In most cases, Grist or Zoho Desk will be your first step. To do this, click "Choose an app," find Grist or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Grist Node
Select the Grist node from the app selection panel on the right.

Grist
Add the Zoho Desk Node
Next, click the plus (+) icon on the Grist node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Grist and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Grist and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Grist, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Grist and Zoho Desk integration works as expected. Depending on your setup, data should flow between Grist and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Grist and Zoho Desk
Grist + Zoho Desk + Slack: When a new record is created or updated in Grist (representing a feature request), a new ticket is created in Zoho Desk. Then, a message is sent to a dedicated Slack channel to notify the product team about the new ticket.
Zoho Desk + Grist + Google Sheets: When a ticket is created in Zoho Desk, information is added to a Grist record. When the ticket is updated, the update is added to Google Sheets. This enables tracking and reporting of ticket resolution times.
Grist and Zoho Desk integration alternatives
About Grist
Use Grist in Latenode to build custom data dashboards and manage complex data sets within your automation workflows. Trigger flows based on Grist updates, or write data back to Grist after processing. Add custom logic with JavaScript and scale without per-step fees, creating powerful data-driven automations.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Grist and Zoho Desk
How can I connect my Grist account to Zoho Desk using Latenode?
To connect your Grist account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Grist and click on "Connect".
- Authenticate your Grist and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Grist records?
Yes, you can! Latenode's visual editor makes it easy to trigger ticket creation in Zoho Desk whenever a new record is added to Grist, streamlining support workflows.
What types of tasks can I perform by integrating Grist with Zoho Desk?
Integrating Grist with Zoho Desk allows you to perform various tasks, including:
- Creating new Zoho Desk tickets from updated Grist records.
- Syncing Grist data with Zoho Desk custom fields.
- Triggering Grist updates when a Zoho Desk ticket is resolved.
- Generating reports from combined Grist and Zoho Desk data.
- Automatically assigning Zoho Desk tickets based on Grist data.
Can I use JavaScript to enhance Grist and Zoho Desk integration?
Yes! Latenode allows you to use JavaScript code blocks to customize and extend the Grist and Zoho Desk integration beyond the no-code options.
Are there any limitations to the Grist and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Large data transfers could impact workflow execution time.
- Real-time synchronization depends on API rate limits of both apps.