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How to connect Hive and LiveChat
Create a New Scenario to Connect Hive and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Hive, triggered by another scenario, or executed manually (for testing purposes). In most cases, Hive or LiveChat will be your first step. To do this, click "Choose an app," find Hive or LiveChat, and select the appropriate trigger to start the scenario.
Add the Hive Node
Select the Hive node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Hive node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Hive and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Hive and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Hive, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Hive and LiveChat integration works as expected. Depending on your setup, data should flow between Hive and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Hive and LiveChat
LiveChat + Hive + Slack: When a chat is tagged in LiveChat, an action is created in Hive to manage the customer support case. A notification is then sent to a dedicated Slack channel to inform the relevant team about the new Hive action.
LiveChat + Hive + Jira: When a chat is tagged in LiveChat, a new issue is created in Jira. A corresponding action is then created in Hive, linking the Jira issue for developer collaboration and task management.
Hive and LiveChat integration alternatives
About Hive
Use Hive in Latenode to streamline project management. Create automated task assignments based on triggers from other apps, update task statuses, and generate reports. Latenode’s visual editor lets you connect Hive to your entire workflow, adding logic and integrations beyond Hive's built-in features. Scale your project automation without complex coding.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Hive and LiveChat
How can I connect my Hive account to LiveChat using Latenode?
To connect your Hive account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Hive and click on "Connect".
- Authenticate your Hive and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Hive tasks from LiveChat conversations?
Yes, you can! Latenode's visual editor makes it easy to trigger Hive task creation directly from LiveChat interactions, streamlining your support workflow for faster resolution.
What types of tasks can I perform by integrating Hive with LiveChat?
Integrating Hive with LiveChat allows you to perform various tasks, including:
- Automatically create Hive tasks from new LiveChat conversations.
- Send LiveChat transcripts to Hive for record-keeping and analysis.
- Update Hive task statuses based on LiveChat conversation outcomes.
- Trigger LiveChat messages based on changes in Hive task assignments.
- Create Hive projects when a high volume of chats about one topic occurs.
How can I filter specific Hive events to trigger LiveChat actions?
Latenode’s advanced filtering lets you precisely define Hive events that trigger actions in LiveChat. Filter by project, task status, or assignee.
Are there any limitations to the Hive and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Hive custom fields may require JavaScript transformations.
- High LiveChat message volumes can impact workflow execution speed.
- Real-time updates depend on the polling interval configured for each app.
