Insightly and Delighted Integration

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Automatically trigger Delighted surveys after key Insightly milestones, ensuring timely feedback. Latenode's affordability lets you scale surveys without cost concerns and customize follow-ups using JavaScript for tailored insights.

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Insightly

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Insightly and Delighted

Create a New Scenario to Connect Insightly and Delighted

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Insightly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Insightly or Delighted will be your first step. To do this, click "Choose an app," find Insightly or Delighted, and select the appropriate trigger to start the scenario.

Add the Insightly Node

Select the Insightly node from the app selection panel on the right.

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Insightly

Configure the Insightly

Click on the Insightly node to configure it. You can modify the Insightly URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Insightly

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Run node once

Add the Delighted Node

Next, click the plus (+) icon on the Insightly node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Configure the Insightly and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Insightly and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Insightly, Delighted, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Insightly and Delighted integration works as expected. Depending on your setup, data should flow between Insightly and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Insightly and Delighted

Delighted + Insightly + Slack: When a customer provides a low rating in Delighted via a new response, a task is created in Insightly to follow up. The account manager is then notified in Slack via direct message about the low rating and the created task.

Delighted + Insightly + Zendesk: When a customer provides negative feedback in Delighted through a new response, the workflow finds the corresponding customer details in Insightly and then creates a support ticket in Zendesk, populating it with customer information from Insightly and the feedback from Delighted.

Insightly and Delighted integration alternatives

About Insightly

Sync Insightly CRM with other apps inside Latenode to automate sales processes. Update records, trigger follow-ups, or create tasks based on new leads or deals. Latenode offers flexible logic, custom JavaScript, and direct data transfer between Insightly and other services, improving your sales workflow without code.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI โ€” all without per-step costs.

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FAQ Insightly and Delighted

How can I connect my Insightly account to Delighted using Latenode?

To connect your Insightly account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Insightly and click on "Connect".
  • Authenticate your Insightly and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys based on deal stages in Insightly?

Yes! Latenode lets you trigger Delighted surveys automatically when Insightly deals reach specific stages, using no-code logic. Get feedback at crucial points and improve sales.

What types of tasks can I perform by integrating Insightly with Delighted?

Integrating Insightly with Delighted allows you to perform various tasks, including:

  • Automatically sending customer satisfaction surveys after a deal is won.
  • Updating Insightly contact records based on survey responses.
  • Creating tasks in Insightly for negative feedback received in Delighted.
  • Segmenting customers in Insightly based on their Delighted survey scores.
  • Sending personalized thank you emails via Insightly after positive feedback.

What Insightly data can I access within Latenode workflows?

Latenode provides access to Insightly data including contacts, organizations, leads, opportunities, projects, and tasks for dynamic automation.

Are there any limitations to the Insightly and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Insightly custom fields may require custom JavaScript transformations.
  • Delighted's API rate limits can impact high-volume survey sending.
  • Real-time synchronization depends on the webhook availability of each app.

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