How to connect Instantly and LiveChat
Create a New Scenario to Connect Instantly and LiveChat
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Instantly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Instantly or LiveChat will be your first step. To do this, click "Choose an app," find Instantly or LiveChat, and select the appropriate trigger to start the scenario.

Add the Instantly Node
Select the Instantly node from the app selection panel on the right.

Instantly
Configure the Instantly
Click on the Instantly node to configure it. You can modify the Instantly URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Instantly node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Instantly and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Instantly and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Instantly, LiveChat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Instantly and LiveChat integration works as expected. Depending on your setup, data should flow between Instantly and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Instantly and LiveChat
Instantly + LiveChat + Slack: When a new lead is created in Instantly, a chat is initiated in LiveChat. A notification is then sent to a Slack channel to inform the team about the new lead and active chat.
LiveChat + Instantly + Google Sheets: When a LiveChat chat is deactivated, the chat transcript data, along with relevant Instantly campaign data (searched by lead email or similar identifier), is added as a new row in Google Sheets for performance analysis.
Instantly and LiveChat integration alternatives
About Instantly
Use Instantly in Latenode to automate email outreach at scale. Connect Instantly to your CRM, database, or lead sources and build automated sequences based on triggers. Enrich data and route responses using Latenode's visual editor and JS node for custom logic β all without per-step pricing limits.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
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See how Latenode works
FAQ Instantly and LiveChat
How can I connect my Instantly account to LiveChat using Latenode?
To connect your Instantly account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Instantly and click on "Connect".
- Authenticate your Instantly and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update LiveChat when Instantly finds leads?
Yes, you can! Latenode allows real-time updates via webhooks, ensuring LiveChat agents have the latest lead info, improving engagement and response times. No coding needed!
What types of tasks can I perform by integrating Instantly with LiveChat?
Integrating Instantly with LiveChat allows you to perform various tasks, including:
- Automatically adding new Instantly leads as LiveChat contacts.
- Sending personalized LiveChat messages to leads found by Instantly.
- Triggering Instantly campaigns based on LiveChat conversation outcomes.
- Updating lead information in Instantly based on LiveChat interactions.
- Notifying sales teams via LiveChat when Instantly finds high-value leads.
Can I use custom JavaScript code with my Instantly-LiveChat workflows?
Yes! Latenode allows custom JavaScript within workflows, enabling advanced data manipulation and tailored integrations beyond standard options.
Are there any limitations to the Instantly and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the Instantly and LiveChat APIs may affect high-volume workflows.
- Complex data transformations might require custom JavaScript coding.
- Real-time updates depend on the stability of the Instantly and LiveChat APIs.