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Automatically summarize Intercom conversations with AI: Perplexity on Latenode, and use JavaScript nodes to tailor the output. Scale support insights affordably and speed up agent workflows.
Connect Intercom and AI: Perplexity in minutes with Latenode.
Create Intercom to AI: Perplexity workflow
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AI: Perplexity
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Create a New Scenario to Connect Intercom and AI: Perplexity
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or AI: Perplexity will be your first step. To do this, click "Choose an app," find Intercom or AI: Perplexity, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI: Perplexity Node
Next, click the plus (+) icon on the Intercom node, select AI: Perplexity from the list of available apps, and choose the action you need from the list of nodes within AI: Perplexity.
Intercom
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AI: Perplexity
Authenticate AI: Perplexity
Now, click the AI: Perplexity node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI: Perplexity settings. Authentication allows you to use AI: Perplexity through Latenode.
Configure the Intercom and AI: Perplexity Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and AI: Perplexity Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI: Perplexity
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, AI: Perplexity, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and AI: Perplexity integration works as expected. Depending on your setup, data should flow between Intercom and AI: Perplexity (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Perplexity + Slack: When a new conversation is started in Intercom, Perplexity summarizes the conversation. The summary is then posted to a dedicated Slack channel.
Intercom + Perplexity + Google Sheets: Analyze customer sentiment from Intercom chats with Perplexity, and record the sentiment analysis results in Google Sheets. This allows for tracking customer sentiment trends over time.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About AI: Perplexity
Integrate Perplexity AI in Latenode to automate research and content creation. Get instant, accurate answers and summaries inside your workflows. Use AI: Perplexity to enrich data, generate reports, or classify information. Automate complex tasks by combining AI results with other apps and logic in Latenode.
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How can I connect my Intercom account to AI: Perplexity using Latenode?
To connect your Intercom account to AI: Perplexity on Latenode, follow these steps:
Can I automatically summarize Intercom conversations with AI: Perplexity?
Yes, you can! Latenode enables instant summarization of Intercom chats using AI: Perplexity. This saves time and provides quick insights, powered by prompt-based AI and workflow logic.
What types of tasks can I perform by integrating Intercom with AI: Perplexity?
Integrating Intercom with AI: Perplexity allows you to perform various tasks, including:
Can I use JavaScript to customize my Intercom automation on Latenode?
Yes! Latenode supports custom JavaScript blocks, enabling advanced data manipulation and tailored Intercom workflows beyond basic integrations.
Are there any limitations to the Intercom and AI: Perplexity integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: