How to connect Intercom and Atera
Create a New Scenario to Connect Intercom and Atera
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Atera will be your first step. To do this, click "Choose an app," find Intercom or Atera, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the Intercom node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.


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Atera


Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the Intercom and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Intercom
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Webhook response


Save and Activate the Scenario
After configuring Intercom, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Atera integration works as expected. Depending on your setup, data should flow between Intercom and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Atera
Intercom + Atera + Slack: When a new conversation starts in Intercom, a ticket is created in Atera to track the issue. The relevant agent is notified in Slack to promptly address the customer's needs.
Atera + Jira + Intercom: When a new ticket is created in Atera, a linked issue is created in Jira for internal tracking. A message is sent to the customer in Intercom to acknowledge receipt of their issue.
Intercom and Atera integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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See how Latenode works
FAQ Intercom and Atera
How can I connect my Intercom account to Atera using Latenode?
To connect your Intercom account to Atera on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Atera accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Atera tickets from Intercom conversations?
Yes, you can! Latenode lets you instantly create Atera tickets from Intercom using visual workflows, ensuring support teams react faster and resolve issues seamlessly. Customize rules and data mapping.
What types of tasks can I perform by integrating Intercom with Atera?
Integrating Intercom with Atera allows you to perform various tasks, including:
- Create new Atera tickets from Intercom conversations automatically.
- Update Atera ticket status based on Intercom conversation status.
- Add Intercom conversation details to existing Atera tickets.
- Sync customer data between Intercom and Atera for unified records.
- Trigger Intercom messages when Atera tickets are resolved.
How do I map custom fields between Intercom and Atera using Latenode?
Latenode's visual editor allows you to easily map custom fields between Intercom and Atera, ensuring seamless data transfer and accurate ticket creation.
Are there any limitations to the Intercom and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time sync is subject to API rate limits of both Intercom and Atera.
- Complex data transformations may require custom JavaScript coding.
- Attachments from Intercom may not always be directly transferable to Atera.