.svg){kind=icon}
How to connect Intercom and Chatwork
Create a New Scenario to Connect Intercom and Chatwork
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Chatwork will be your first step. To do this, click "Choose an app," find Intercom or Chatwork, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
+
1
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Chatwork Node
Next, click the plus (+) icon on the Intercom node, select Chatwork from the list of available apps, and choose the action you need from the list of nodes within Chatwork.
1
Intercom
⚙
+
2
Chatwork
Authenticate Chatwork
Now, click the Chatwork node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Chatwork settings. Authentication allows you to use Chatwork through Latenode.
Configure the Intercom and Chatwork Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Chatwork Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Chatwork
1
Trigger on Webhook
⚙
2
Intercom
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Intercom, Chatwork, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Chatwork integration works as expected. Depending on your setup, data should flow between Intercom and Chatwork (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Chatwork
Intercom + Google Sheets + Chatwork: When a new conversation is started in Intercom, the details are logged to a Google Sheet. A summary of the conversation is then sent to a specific Chatwork channel for team awareness.
Chatwork + Jira + Intercom: When a message is sent to a specific Chatwork room, a Jira ticket is created, and the Intercom support team is notified by a message in Intercom.
Intercom and Chatwork integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About Chatwork
Use Chatwork with Latenode to automate team notifications and tasks. Send messages based on triggers from your CRM, database, or other apps. Latenode's visual builder simplifies creating complex workflows. Reduce manual updates, keep your team informed, and improve response times by integrating Chatwork into automated processes.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ Intercom and Chatwork
How can I connect my Intercom account to Chatwork using Latenode?
To connect your Intercom account to Chatwork on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Chatwork accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get Chatwork notifications for new Intercom conversations?
Yes, you can! Latenode lets you set up instant Chatwork alerts for new Intercom chats, ensuring your team never misses a critical customer query. Boost responsiveness effortlessly.
What types of tasks can I perform by integrating Intercom with Chatwork?
Integrating Intercom with Chatwork allows you to perform various tasks, including:
- Post new Intercom conversation summaries to specific Chatwork rooms.
- Create Chatwork tasks when high-priority Intercom tickets are created.
- Send welcome messages in Chatwork to new Intercom users.
- Automatically update Chatwork status based on Intercom agent availability.
- Log Intercom support resolutions as updates in a Chatwork project room.
Can I use JavaScript to transform Intercom data before sending to Chatwork?
Yes, Latenode allows JavaScript code blocks for custom data transformations, ensuring perfect compatibility between Intercom and Chatwork fields.
Are there any limitations to the Intercom and Chatwork integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments from Intercom may require specific handling in Chatwork.
- Complex Intercom custom objects might need custom JavaScript transformations.
- High Intercom API usage could be subject to Intercom's rate limits.
