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Automatically document Intercom conversations in Confluence for training or compliance. Latenode's visual editor and JavaScript nodes enable advanced data transformation. Scale your documentation affordably, paying only for execution time.
Connect Intercom and Confluence in minutes with Latenode.
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Create a New Scenario to Connect Intercom and Confluence
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Confluence will be your first step. To do this, click "Choose an app," find Intercom or Confluence, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Confluence Node
Next, click the plus (+) icon on the Intercom node, select Confluence from the list of available apps, and choose the action you need from the list of nodes within Confluence.
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Confluence
Authenticate Confluence
Now, click the Confluence node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Confluence settings. Authentication allows you to use Confluence through Latenode.
Configure the Intercom and Confluence Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Confluence Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Confluence
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, Confluence, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Confluence integration works as expected. Depending on your setup, data should flow between Intercom and Confluence (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Confluence + Slack: When a new conversation is started in Intercom (likely representing a feature request), a new page is created in Confluence to document the request. Then, a message is sent to a designated Slack channel to notify the product team about the new request and its Confluence documentation.
Confluence + Intercom + Jira: When a Confluence page is updated (presumably documentation), that documentation is synced to an Intercom help article. A Jira ticket is created, linked to both the Confluence page and the Intercom article, to track required updates or reviews related to the documentation change.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Confluence
Automate Confluence tasks in Latenode: create pages, update content, or trigger workflows when pages change. Connect Confluence to other apps (like Jira or Slack) for streamlined project updates and notifications. Use Latenode’s visual editor and JS node for custom logic and efficient information sharing across teams.
Related categories
How can I connect my Intercom account to Confluence using Latenode?
To connect your Intercom account to Confluence on Latenode, follow these steps:
Can I automatically create Confluence pages from Intercom conversations?
Yes, you can! Latenode's visual editor simplifies this, letting you archive key Intercom interactions as Confluence documentation, improving team knowledge and collaboration.
What types of tasks can I perform by integrating Intercom with Confluence?
Integrating Intercom with Confluence allows you to perform various tasks, including:
How to trigger workflows based on Intercom events?
You can trigger Latenode workflows from Intercom events like new conversations or user updates, automating tasks with Confluence, even using custom JavaScript logic.
Are there any limitations to the Intercom and Confluence integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: