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Analyze Intercom conversations in Google Cloud BigQuery (REST) for data-driven support improvements. Latenode’s visual editor and affordable execution pricing make custom analytics easier, faster, and cheaper than ever.
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Create a New Scenario to Connect Intercom and Google Cloud BigQuery (REST)
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Google Cloud BigQuery (REST) will be your first step. To do this, click "Choose an app," find Intercom or Google Cloud BigQuery (REST), and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Google Cloud BigQuery (REST) Node
Next, click the plus (+) icon on the Intercom node, select Google Cloud BigQuery (REST) from the list of available apps, and choose the action you need from the list of nodes within Google Cloud BigQuery (REST).
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Google Cloud BigQuery (REST)
Authenticate Google Cloud BigQuery (REST)
Now, click the Google Cloud BigQuery (REST) node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Google Cloud BigQuery (REST) settings. Authentication allows you to use Google Cloud BigQuery (REST) through Latenode.
Configure the Intercom and Google Cloud BigQuery (REST) Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Google Cloud BigQuery (REST) Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Google Cloud BigQuery (REST)
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, Google Cloud BigQuery (REST), and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Google Cloud BigQuery (REST) integration works as expected. Depending on your setup, data should flow between Intercom and Google Cloud BigQuery (REST) (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + Google Cloud BigQuery (REST) + Slack: When a new conversation is created in Intercom, a query is run in Google Cloud BigQuery (REST) to identify high-value customers. If the customer is identified as high-value, a message is sent to a Slack channel to alert the team.
Google Cloud BigQuery (REST) + Intercom + Zendesk: When a new row is added to a table in Google Cloud BigQuery (REST) indicating a service outage, a Zendesk ticket is automatically created. Intercom is used to notify affected users about the outage and the Zendesk ticket.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Google Cloud BigQuery (REST)
Automate BigQuery data workflows in Latenode. Query and analyze massive datasets directly within your automation scenarios, bypassing manual SQL. Schedule queries, transform results with JavaScript, and pipe data to other apps. Scale your data processing without complex coding or expensive per-operation fees. Perfect for reporting, analytics, and data warehousing automation.
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How can I connect my Intercom account to Google Cloud BigQuery (REST) using Latenode?
To connect your Intercom account to Google Cloud BigQuery (REST) on Latenode, follow these steps:
Can I analyze user conversations for sentiment?
Yes, you can! Latenode's AI blocks enable sentiment analysis of Intercom conversations, storing results in Google Cloud BigQuery (REST) for detailed insights and improved customer understanding.
What types of tasks can I perform by integrating Intercom with Google Cloud BigQuery (REST)?
Integrating Intercom with Google Cloud BigQuery (REST) allows you to perform various tasks, including:
Can I use Javascript code to transform Intercom data in Latenode?
Yes, Latenode allows you to use JavaScript to transform Intercom data before loading it into Google Cloud BigQuery (REST) for advanced data manipulation.
Are there any limitations to the Intercom and Google Cloud BigQuery (REST) integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: