How to connect Intercom and Landbot.io
Create a New Scenario to Connect Intercom and Landbot.io
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Landbot.io will be your first step. To do this, click "Choose an app," find Intercom or Landbot.io, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Landbot.io Node
Next, click the plus (+) icon on the Intercom node, select Landbot.io from the list of available apps, and choose the action you need from the list of nodes within Landbot.io.


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Landbot.io

Authenticate Landbot.io
Now, click the Landbot.io node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Landbot.io settings. Authentication allows you to use Landbot.io through Latenode.
Configure the Intercom and Landbot.io Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Landbot.io Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Landbot.io
Trigger on Webhook
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Intercom
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Intercom, Landbot.io, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Landbot.io integration works as expected. Depending on your setup, data should flow between Intercom and Landbot.io (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Landbot.io
Landbot.io + Intercom + Slack: Qualify leads through a Landbot.io chatbot, then create or update the contact in Intercom. Finally, send a notification to a Slack channel to alert the sales team about the new lead.
Landbot.io + Intercom + Google Sheets: Capture chatbot survey data and user details from Landbot.io. Create or update the contact in Intercom and save the survey data to a new row in Google Sheets.
Intercom and Landbot.io integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Landbot.io
Use Landbot.io in Latenode to build no-code chatbots, then connect them to your wider automation. Capture leads, qualify prospects, or provide instant support and trigger follow-up actions directly in your CRM, databases, or marketing tools. Latenode handles complex logic, scaling, and integrations without per-step fees.
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See how Latenode works
FAQ Intercom and Landbot.io
How can I connect my Intercom account to Landbot.io using Latenode?
To connect your Intercom account to Landbot.io on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Landbot.io accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom leads from Landbot.io conversations?
Yes, you can! Latenode allows seamless data transfer, so you can keep your Intercom leads up-to-date based on Landbot.io interactions. Enhance lead quality and personalize follow-ups.
What types of tasks can I perform by integrating Intercom with Landbot.io?
Integrating Intercom with Landbot.io allows you to perform various tasks, including:
- Create new Intercom leads from Landbot.io conversation data.
- Send custom Intercom messages based on Landbot.io bot responses.
- Update Intercom user attributes from Landbot.io chatbot interactions.
- Trigger Landbot.io flows when new Intercom conversations start.
- Tag Intercom users based on specific actions in Landbot.io bots.
How secure is connecting Intercom to Landbot.io through Latenode?
Latenode employs robust security measures, including encryption and secure authentication protocols, ensuring your Intercom and Landbot.io data remains protected.
Are there any limitations to the Intercom and Landbot.io integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require custom JavaScript code.
- Rate limits of the Intercom and Landbot.io APIs still apply.
- Some advanced Landbot.io features might not have direct equivalents in Intercom.