How to connect Intercom and Miro
Create a New Scenario to Connect Intercom and Miro
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Miro will be your first step. To do this, click "Choose an app," find Intercom or Miro, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Miro Node
Next, click the plus (+) icon on the Intercom node, select Miro from the list of available apps, and choose the action you need from the list of nodes within Miro.


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Miro


Authenticate Miro
Now, click the Miro node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Miro settings. Authentication allows you to use Miro through Latenode.
Configure the Intercom and Miro Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Miro Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Miro
Trigger on Webhook
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Intercom
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Iterator
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Webhook response


Save and Activate the Scenario
After configuring Intercom, Miro, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Miro integration works as expected. Depending on your setup, data should flow between Intercom and Miro (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Miro
Intercom + Miro + Slack: When a new feature request conversation is started in Intercom, a new item is created in a specified Miro board to visualize the request for brainstorming. The product team is then notified via a Slack channel message with a link to the Miro board.
Miro + Jira + Intercom: When a Miro board is updated, Jira creates a new issue and Intercom sends a message to stakeholders informing them of the new issue with relevant information like issue summary and link to Jira.
Intercom and Miro integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Miro
Automate Miro board updates based on triggers from other apps. Latenode connects Miro to your workflows, enabling automatic creation of cards, text, or frames. Update Miro based on data from CRMs, databases, or project management tools, reducing manual work. Perfect for agile project tracking and visual process management, inside fully automated scenarios.
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See how Latenode works
FAQ Intercom and Miro
How can I connect my Intercom account to Miro using Latenode?
To connect your Intercom account to Miro on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Miro accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Miro boards from new Intercom conversations?
Yes, you can! Latenode’s visual editor and advanced logic let you automate board creation when new conversations start in Intercom. Keep your product discussions organized and actionable.
What types of tasks can I perform by integrating Intercom with Miro?
Integrating Intercom with Miro allows you to perform various tasks, including:
- Automatically creating Miro boards for new Intercom support tickets.
- Adding Intercom conversation summaries to Miro boards.
- Updating Intercom conversations based on changes to Miro boards.
- Sending Miro board snapshots to Intercom users for feedback.
- Triggering Intercom messages when a Miro board is updated.
Can I use JavaScript to extend Intercom functionality in Latenode?
Yes! Latenode supports custom JavaScript code blocks, enabling you to manipulate Intercom data or add functionalities beyond the standard integration.
Are there any limitations to the Intercom and Miro integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Miro board structures might require custom JavaScript for full automation.
- Real-time updates between Intercom and Miro depend on API rate limits.
- Large file attachments from Intercom may impact Miro board loading times.