.svg){kind=icon}
How to connect Intercom and Motion
Create a New Scenario to Connect Intercom and Motion
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Motion will be your first step. To do this, click "Choose an app," find Intercom or Motion, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
+
1
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Motion Node
Next, click the plus (+) icon on the Intercom node, select Motion from the list of available apps, and choose the action you need from the list of nodes within Motion.
1
Intercom
⚙
+
2
Motion
Authenticate Motion
Now, click the Motion node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Motion settings. Authentication allows you to use Motion through Latenode.
Configure the Intercom and Motion Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Motion Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Motion
1
Trigger on Webhook
⚙
2
Intercom
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Intercom, Motion, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Motion integration works as expected. Depending on your setup, data should flow between Intercom and Motion (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Motion
Intercom + Motion + Slack: When a new Intercom conversation is created, indicated with a tag, a task is created in Motion. The relevant team is then notified via a Slack channel message about the new task.
Motion + Intercom + Google Calendar: When a new task with a due date is created in Motion, an Intercom conversation is created to prepare the support team for potential related inquiries. The task's due date is also added as an event to Google Calendar.
Intercom and Motion integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About Motion
Use Motion in Latenode to auto-schedule tasks and projects based on real-time data. Trigger Motion updates from other apps, or update other tools when Motion tasks change. Connect it to your CRM or calendar, and automate team workflows. The low-code editor simplifies customization, ensuring tasks are prioritized and deadlines are met across all platforms.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ Intercom and Motion
How can I connect my Intercom account to Motion using Latenode?
To connect your Intercom account to Motion on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Motion accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Motion tasks from new Intercom conversations?
Yes, you can! Latenode allows you to automatically trigger Motion task creation upon new Intercom conversations. Benefit from enhanced project management synced with customer interactions.
What types of tasks can I perform by integrating Intercom with Motion?
Integrating Intercom with Motion allows you to perform various tasks, including:
- Create Motion tasks for urgent Intercom conversations.
- Update Motion task statuses based on Intercom conversation stages.
- Automatically assign Motion tasks to team members from Intercom data.
- Send Intercom messages when Motion tasks are completed.
- Track project progress in Motion based on Intercom support volume.
Can I use JavaScript code to transform Intercom data before sending it to Motion?
Yes! Latenode allows you to use JavaScript to manipulate data, ensuring Intercom data fits Motion perfectly. Customize data flows as needed.
Are there any limitations to the Intercom and Motion integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial data sync may require manual configuration for complex setups.
- Rate limits of Intercom and Motion APIs apply to high-volume workflows.
- Advanced Motion features might require custom JavaScript coding.
