How to connect Intercom and OCR Space
Create a New Scenario to Connect Intercom and OCR Space
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or OCR Space will be your first step. To do this, click "Choose an app," find Intercom or OCR Space, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OCR Space Node
Next, click the plus (+) icon on the Intercom node, select OCR Space from the list of available apps, and choose the action you need from the list of nodes within OCR Space.


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Authenticate OCR Space
Now, click the OCR Space node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OCR Space settings. Authentication allows you to use OCR Space through Latenode.
Configure the Intercom and OCR Space Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and OCR Space Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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OCR Space
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Intercom, OCR Space, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and OCR Space integration works as expected. Depending on your setup, data should flow between Intercom and OCR Space (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and OCR Space
Intercom + OCR Space + Google Sheets: When a new conversation is started in Intercom, if it contains an image, the image is processed by OCR Space to extract the text. The extracted text, along with conversation details, is then added as a new row in a Google Sheet for analysis.
OCR Space + Intercom + Slack: When OCR Space converts an image to text, the extracted text is checked for specific keywords. If the keywords are found, an alert is sent to a support agent via Intercom and a message is posted to a designated Slack channel.
Intercom and OCR Space integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About OCR Space
Need to extract text from images or PDFs? Use OCR Space in Latenode to automatically process documents and integrate the data into your workflows. Automate invoice processing, data entry, or compliance checks. Latenode adds flexible logic, file parsing, and destinations to your OCR results, scaling beyond single-document processing.
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See how Latenode works
FAQ Intercom and OCR Space
How can I connect my Intercom account to OCR Space using Latenode?
To connect your Intercom account to OCR Space on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and OCR Space accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I extract data from images sent via Intercom?
Yes, you can! Latenode lets you automate image processing with OCR Space and update Intercom. Benefit: streamline data entry and improve customer support efficiency.
What types of tasks can I perform by integrating Intercom with OCR Space?
Integrating Intercom with OCR Space allows you to perform various tasks, including:
- Automatically extract text from images users send via Intercom.
- Update user profiles in Intercom with data extracted from documents.
- Trigger automated workflows based on text found in image attachments.
- Log image content into a database for future analysis.
- Forward extracted text to other apps for immediate translation.
How can I trigger workflows in Latenode from new Intercom conversations?
Latenode allows you to use Intercom conversation webhooks to trigger workflows, automating responses based on content and attachments.
Are there any limitations to the Intercom and OCR Space integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- OCR Space has limits on the number of API calls per month.
- Large image files may take longer to process.
- Accuracy of text extraction depends on image quality.