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Connect Intercom with OpenPhone to instantly follow up on customer conversations. Use Latenode's visual editor to create personalized call workflows triggered by Intercom events, enhanced with custom JavaScript logic and affordable execution.
Connect Intercom and OpenPhone in minutes with Latenode.
Create Intercom to OpenPhone workflow
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Create a New Scenario to Connect Intercom and OpenPhone
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or OpenPhone will be your first step. To do this, click "Choose an app," find Intercom or OpenPhone, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OpenPhone Node
Next, click the plus (+) icon on the Intercom node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.
Intercom
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OpenPhone
Authenticate OpenPhone
Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.
Configure the Intercom and OpenPhone Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and OpenPhone Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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OpenPhone
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and OpenPhone integration works as expected. Depending on your setup, data should flow between Intercom and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
OpenPhone + Intercom + Slack: When a new call event is registered in OpenPhone, create a new conversation in Intercom to log the call details. Then, send a message to a Slack channel to notify the support team about the new support call.
OpenPhone + HubSpot + Intercom: When a call ends in OpenPhone, find or create a contact in HubSpot. Then, create a call engagement in HubSpot. Finally, update the contact in Intercom with information from the OpenPhone call, logging the call activity.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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How can I connect my Intercom account to OpenPhone using Latenode?
To connect your Intercom account to OpenPhone on Latenode, follow these steps:
Can I automatically log OpenPhone calls in Intercom?
Yes, you can! With Latenode, automatically log OpenPhone calls as notes in Intercom, providing a unified customer view and enhancing reporting. Plus, easily add custom JS for call analysis.
What types of tasks can I perform by integrating Intercom with OpenPhone?
Integrating Intercom with OpenPhone allows you to perform various tasks, including:
How secure is the Intercom integration on Latenode?
Latenode employs industry-standard security measures, including encryption and secure authentication, to protect your Intercom data throughout all automation workflows.
Are there any limitations to the Intercom and OpenPhone integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: