How to connect Intercom and Tavily
Create a New Scenario to Connect Intercom and Tavily
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Tavily will be your first step. To do this, click "Choose an app," find Intercom or Tavily, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Tavily Node
Next, click the plus (+) icon on the Intercom node, select Tavily from the list of available apps, and choose the action you need from the list of nodes within Tavily.


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Tavily

Authenticate Tavily
Now, click the Tavily node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Tavily settings. Authentication allows you to use Tavily through Latenode.
Configure the Intercom and Tavily Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Tavily Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Tavily
Trigger on Webhook
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Intercom
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Intercom, Tavily, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Tavily integration works as expected. Depending on your setup, data should flow between Intercom and Tavily (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Tavily
Intercom + Tavily + Slack: When a new conversation is started in Intercom, Tavily summarizes the user's query using a web search. A Slack message is then sent to a designated channel containing the summary and a link to the Intercom conversation for quick review.
Tavily + Intercom + Google Sheets: This automation tracks popular search queries in Tavily. When a web search is performed, the query and a link to relevant Intercom conversations (if available, using contact details to find conversations) are logged in a Google Sheet for analysis and follow-up.
Intercom and Tavily integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Tavily
Use Tavily in Latenode to automate research workflows. Retrieve and analyze data from various sources for competitive intelligence or market research. Integrate Tavily’s search API into Latenode for automated content aggregation and report generation. Connect to AI models or databases, scaling your data processing without complex coding.
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See how Latenode works
FAQ Intercom and Tavily
How can I connect my Intercom account to Tavily using Latenode?
To connect your Intercom account to Tavily on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Tavily accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Intercom leads based on Tavily search?
Yes, Latenode's visual editor makes it simple. Enrich lead profiles with real-time data from Tavily, personalizing interactions and improving conversion rates through timely, informed outreach.
What types of tasks can I perform by integrating Intercom with Tavily?
Integrating Intercom with Tavily allows you to perform various tasks, including:
- Automatically finding contact details from Intercom user queries.
- Creating support tickets based on Tavily search results.
- Updating Intercom leads with information found via Tavily.
- Generating summaries of user conversations for better context.
- Sending personalized follow-ups based on research via Tavily.
Can I use custom JavaScript functions with Intercom data in Latenode?
Yes, Latenode allows custom JavaScript functions. Enrich and transform Intercom data to meet unique business logic for advanced workflows.
Are there any limitations to the Intercom and Tavily integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the Intercom and Tavily APIs may apply.
- Complex data transformations may require custom JavaScript.
- Historical data migration is not directly supported.