How to connect Intercom and Thankster
Create a New Scenario to Connect Intercom and Thankster
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Thankster will be your first step. To do this, click "Choose an app," find Intercom or Thankster, and select the appropriate trigger to start the scenario.

Add the Intercom Node
Select the Intercom node from the app selection panel on the right.


Intercom

Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Thankster Node
Next, click the plus (+) icon on the Intercom node, select Thankster from the list of available apps, and choose the action you need from the list of nodes within Thankster.


Intercom
⚙
Thankster

Authenticate Thankster
Now, click the Thankster node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Thankster settings. Authentication allows you to use Thankster through Latenode.
Configure the Intercom and Thankster Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Thankster Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Thankster
Trigger on Webhook
⚙

Intercom
⚙
⚙
Iterator
⚙
Webhook response

Save and Activate the Scenario
After configuring Intercom, Thankster, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Thankster integration works as expected. Depending on your setup, data should flow between Intercom and Thankster (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Thankster
Intercom + Shopify + Thankster: When a new conversation is started in Intercom, find the customer in Shopify. Then, send a personalized thank you card from Thankster, referencing their purchase history.
Thankster + Intercom + Klaviyo: After sending a thank you card through Thankster, update the contact's information in Intercom and add them to a specific list in Klaviyo for customer appreciation.
Intercom and Thankster integration alternatives

About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
Related categories
About Thankster
Use Thankster in Latenode to automate personalized handwritten notes for customers. Trigger notes based on events like purchases or milestones. Enhance CRM workflows by adding a human touch. Latenode lets you manage Thankster requests at scale with no-code logic and custom integrations. Centralize and track all your personalized outreach.
Similar apps
Related categories
See how Latenode works
FAQ Intercom and Thankster
How can I connect my Intercom account to Thankster using Latenode?
To connect your Intercom account to Thankster on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Thankster accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send personalized thank you notes after Intercom conversations?
Yes, you can! Latenode lets you trigger Thankster postcards directly from Intercom events, like conversation close, fostering stronger customer relationships automatically.
What types of tasks can I perform by integrating Intercom with Thankster?
Integrating Intercom with Thankster allows you to perform various tasks, including:
- Send a handwritten thank you note after a high-value Intercom conversation.
- Automatically mail a gift card to users based on Intercom engagement scores.
- Create Thankster contacts when new users are added in Intercom.
- Send promotional postcards based on Intercom segment membership.
- Trigger personalized birthday cards based on Intercom user data.
How does Latenode handle Intercom data security during automation?
Latenode uses secure OAuth connections and encrypts sensitive data, ensuring your Intercom data remains protected throughout the automation process.
Are there any limitations to the Intercom and Thankster integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Thankster templates may require JavaScript code for optimal rendering.
- Bulk operations are subject to Intercom and Thankster API rate limits.
- Custom fonts and design elements in Thankster are not directly editable in Latenode.